Liana Chakhkieva

- Providing comprehensive administrative and governance support as Secretary to the Research and Knowledge Exchange Committee, including agenda setting, minutes, and tracking actions across multiple university committees

- Coordinating academic visitor processes, including appointments, approvals, renewals, while maintaining accurate records and ensuring compliance with institutional procedures

- Maintaining and analysing research information, including web content, databases, publications, and performance data, ensuring accuracy, compliance, and timely reporting

- Delivering end-to-end coordination of research events (seminars, conferences, workshops), including logistics management (venues, catering, travel, accommodation), stakeholder collaboration, and on-site support to ensure high-quality delivery
- Leading event planning and programme coordination with academic staff and senior stakeholders, developing seminar series aligned with research priorities and ensuring effective scheduling across divisions
- Managing event communications and external engagement, liaising with visiting academics, and overseeing budgets and payments in line with institutional policies

• Founded and ran (part-time) a successful nail studio
• Maintained hygiene standards, inventory, and accurate bookkeeping
• Built a loyal client base of 60+ customers within 4 months
• Delivered advanced nail care services including nail art, waxing, and treatments

• Hired, trained, and supervised salon staff (20+ people)
• Managed inventory and bookkeeping
• Resolved client complaints and improved customer satisfaction
• Ensured health and safety compliance across all operations
• Promoted to manage a second clinic within 3 months

• Led VIP customer interactions and resolved critical cases
• Delivered onboarding sessions and designed training programs for staff
• Created customized lookbooks to elevate client experience
• Recognized for consistently exceeding sales targets and customer engagement

• Increased sales by 90% in 7 months through targeted strategies
• Launched influencer marketing campaign with a 20% lead conversion rate
• Conducted market research to better align offers with customer needs

• Handled an average of 68 calls/day, ranked consistently top 2 in support quality
• Resolved escalated technical issues via phone and email
• Built internal knowledge base for recurring tech issues
• Improved self-service efficiency and user satisfaction

• Tutored children in various school subjects, boosting performance significantly
• Helped a student move from C grades to straight A’s within 6 months
• Provided a safe, structured, and emotionally supportive environment