Isabella Ugwumba
Northampton
Summary
I am looking for an opportunity to expand my experience in a permanent position within a familiar Administrative sector hence I am passionate about joining a team that seeks to provide support to staff and service users. I intend to add value, if chosen, to this role by bringing in a critical thinking ability embedded in my cognitive capacity, my team-player practices as well as a much need communication skill, hence, my choice to apply for this position. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Faculty Administrator(Fixed Term-Maternity Cover)
University of Northampton
08.2023 - 03.2024
- Providing efficient, flexible operational support for Psychology team provision as directed by the Program/Subject Lead and/or Faculty Manager.
- Liaising with colleagues from the Psychology team and other University staff in the planning, liaison and execution of internal and external activities for the Program Team, delivering high quality customer service to academic staff as well as external partners to ensure the faculty’s reputation.
- Collating and store information to ensure accurate and up to date records are maintained contributing to the efficient operation of Faculty systems and processes, including staff leave; staff development; following GDPR regulations.
- Providing support to the Program Lead for the preparation of documentation for various internal and external activities, liaising with colleagues as appropriate.
- Maintaining appropriate systems for all documentation and administrative processes including the management of information maintained within SharePoint/OneDrive.
- Liaising with internal centralized Professional Services/administration teams to ensure a high-quality student experience, in support of academic staff.
- Servicing subject meetings as required, including scheduling, production and dissemination of documentation, minute taking and monitoring of actions and following up outcomes.
- Producing general correspondence including letters and reports, as required to support the business of the subject area.
- Providing operational support for the appointment of new staff in conjunction with line manager.
- Undertaking other responsibilities and tasks as reasonably requested by the either the Faculty Operations Manager or Head of Subject for Psychology.
- Responsible and accountable for ensuring all employment legislative requirements are adhered to including equality and diversity and health and safety issues.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Service Administrator (Fixed Term-Maternity Cover)
Barnardo's (Include Me2 Preston, United Kingdom)
11.2022 - 05.2023
- I oversaw maintaining the office base(s) as well as an online client record data base whereby I –
- Processed new referrals received by the service
- Maintained a petty cash account & processed Imprest Returns for the company
- Provided administrative support to managers and project staff
- Ensured confidentiality requirements are managed appropriately
- Supported the service manager with statistical reports
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Examination Officer
National Examinations Council of Nigeria
12.2017 - 01.2021
- As an Examination Officer for an National Examination Council in my country, I led a team within assigned regions which I –
- Co-ordinated and supervised examinations, as well as the distribution of sensitive examination materials
- Co-ordinated and supervised the marking /grading of scripts as well as serving as a quality assurance officer
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Wrote detailed narrative reports for use in investigations.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
Research Assistant
Ignatius Ajuru, College of Education
05.2014 - 11.2017
- As a research assistant within an Educational Institute, I performed administrative duties whereby I:
- Compiled and prepared materials for submission to agencies and foundations that fund research
- Performed routine clerical duties essential to research activities of the director or projects assigned to me
- Performed statistical, qualitative, and quantitative analysis.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Recorded and analyzed data to produce reports of results.
Planning Officer (Fixed Term)
Nigerian Institute for Oceanography and Marine Research
06.2013 - 06.2014
- I was a part of the administrative team whereby I -
- Managed budgets effectively throughout the lifespan of various projects, ensuring cost-efficiency without compromising quality.
- Accelerated information flow and guidance from senior leaders to synchronize and unite efforts.
- Established strong working relationships with clients, community members, and colleagues alike, fostering collaborative problem-solving environments.
- Created visually appealing reports and presentations to communicate complex planning concepts clearly to diverse audiences.
- Facilitated public meetings and workshops to gather input on proposed plans, fostering increased community engagement.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Planning Officer for Nigerian Institute for Oceanography and Marine Research
- Worked within a team that was responsible for the procuring and disbursement of funds within the institute
- Participated in preparation of draft reports of my team’s daily field activities.
- Performed routine essential clerical duties as instructed by my boss and provided administrative support to managers and project staff.
Education
Master of Arts - Special Education
University of Northampton
Northampton, United Kingdom09.2021
Master of Science - Social Sciences
University of Ibadan
Ibadan, Nigeria10.2016
Bachelor of Science - Social Sciences
Lagos State University, Lagos
Lagos, Nigeria09.2014
Skills
- Teamwork
- Communication
- Problem-Solving
- Organization and Action Planning
- Technical/Practical Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
Accomplishments
- Volunteering, One of my most memorable work-related activities was when I challenged myself to consistently volunteer as a support worker for orphaned children with autism in my country, Nigeria; having to support these children provided me with an extremely fulfilling feeling, nothing I have ever felt before. This equipped me with an interpersonal skill of consistency and dedication which is needed to thrive within this job role and the organization at large; as my commitment to my job is impactful on the overall success of the organization which in return provides success for me as well.
- Work, I was able to learn a finance associated task called Imprest during my role as an administrator, this task required the use of IT based office applications such as excel to input, process, and edit financial data. I was able to learn this in a short of amount of time and this showcased my good attentiveness/listening and analytical skill; I believe this skill set will cause me to thrive within this role to swiftly understand any trainings or related tasks that will be needed for this job role.
Additional Information
I have undergone several professional and personal related trainings such as – Health and Safety, Fire awareness, Safeguarding for Adults, Data protection, Communication skills, Report writing, Conflict management, Time management, The need for strategy, Working in teams, Productivity, Problem solving, Making objectives happen, Decision making amongst many others. I am also in constant search for more trainings to develop myself personally and professionally.
Hobbies and Interests
Outside of my professional roles, some of my personal interests are - watching movies especially documentaries as I find them very intriguing and informative. Additionally, I love spending time with my family, close friends/loved ones as it is always full of exciting, wonderful, and pleasantly lasting memories.
Timeline
Faculty Administrator(Fixed Term-Maternity Cover)
University of Northampton
08.2023 - 03.2024
Service Administrator (Fixed Term-Maternity Cover)
Barnardo's (Include Me2 Preston, United Kingdom)
11.2022 - 05.2023
Examination Officer
National Examinations Council of Nigeria
12.2017 - 01.2021
Research Assistant
Ignatius Ajuru, College of Education
05.2014 - 11.2017
Planning Officer (Fixed Term)
Nigerian Institute for Oceanography and Marine Research
06.2013 - 06.2014
Master of Arts - Special Education
University of Northampton
Master of Science - Social Sciences
University of Ibadan
Bachelor of Science - Social Sciences
Lagos State University, Lagos
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