Summary
Overview
Work history
Education
Skills
Work availability
Timeline
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Liam Shevlin

Edinburgh

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer Queries within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Highly skilled Customer Service Agent with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

NatWest Customer Service

Natwest
Edinburgh
11.2021 - Current
  • Acted as first point of contact for customer issues and queries.
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Logged customer information and data in secure systems, maintaining GDPR compliance.
  • Excellent problem-solving and investigation skills

Team member

Greggs
Edinburgh
11.2020 - 10.2021
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Warmly greeted customers and proactively reduced wait times.
  • Offered exceptional customer service with strong product knowledge.
  • Demonstrated proper food handling and safety standards.
  • Prepared and packaged orders with precise presentation skills.

Education

Scottish Qualifications Certificate - National 5 - Mathematics , Modern Studies, Metalwork, Woodwork, Drama. Higher - PE, English

St.Augustines RC High School
Edinburgh
08.2015 - 05.2021

Skills

  • Advanced product knowledge
  • Adhered strictly to policies and procedures for continued company compliance
  • Maintained system compliance with legal requirements and company security standards
  • I have excellent communication skills and the ability to de-escalate situations before they're escalated as complaints
  • Knowledge of credit systems and processes and an understanding of new account opening processes
  • I have a great understanding and Knowledge of payment systems and processes and knowledge of how transactions work at NatWest

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

NatWest Customer Service

Natwest
11.2021 - Current

Team member

Greggs
11.2020 - 10.2021

Scottish Qualifications Certificate - National 5 - Mathematics , Modern Studies, Metalwork, Woodwork, Drama. Higher - PE, English

St.Augustines RC High School
08.2015 - 05.2021

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Liam Shevlin