Christina Baldo
Sudbury,Canada
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Work history
Customer Service Specialist
Highlife Cannabis Co.
Lively , Canada
05 2022 - Current
- Provided product information, increasing customer knowledge.
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Resolved complaints with effective problem-solving skills.
- Adhered strictly to company policies whilst providing first-rate customer service experience.
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Maintained detailed records, ensuring accurate data management.
- Managed difficult situations for improved customer relations.
- Delivered excellent service to enhance client retention rate.
- Worked as part of a team, improving communication skills within the workplace.
- Addressed after-sales issues, promoting repeat business.
- Offered solutions to resolve product or service issues, improving brand reputation.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Communicated courteously with customers for enhanced relationships.
- Dealt with returns and exchanges to ensure customer satisfaction.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Clearing Agent
RBC Royal Bank
Lively, Canada
03 2020 - 05 2022
- Safely stored cleaning solutions, equipment and chemicals.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Kept carpets fresh and clean through vacuuming, stain removal tasks.
- Restocked, refreshed and sanitised bathroom facilities.
- Coordinated well with other staff members whilst performing duties to maintain harmony.
- Remained flexible to work shifts at short notice in busy periods.
- Spot cleaned and sanitised high-touch areas.
- Cleaned windows, mirrors, and glass surfaces for clear visibility and neat appearance.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Promoted a pleasant atmosphere with proper upkeep of indoor plants.
- Secured company assets by locking doors after cleaning was complete.
- Monitored cleaning supplies and ordered more when necessary.
- Cleaned and dried windows, mirrors and glass surfaces.
- Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
- Established trust with clients by working with discretion and upholding strict confidentiality.
- Worked quickly to complete cleaning within allotted timeframes.
- Improved air quality with regular dusting of vents and ceiling fans.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Performed minor repairs around the office to avoid disruptions in workflow.
- Maintained clean work environment by sweeping, mopping, and dusting office areas.
- Managed waste disposal responsibly promoting an eco-friendly work environment.
- Stocked bathrooms with necessary supplies to maintain hygiene standards.
- Sustained cleanliness in kitchen areas by wiping down appliances after use.
- Responded promptly to urgent cleaning requests for efficient operations.
- Prevented risk of injury by clearly displaying safety signs and barriers, maintaining safe workspaces.
Guest Attendant
Chartwell Retirement Residences
Lively, Canada
07 2016 - 07 2019
- Maintained cleanliness of reception area for a welcoming environment.
- Stayed updated about latest trends in hospitality industry for delivering cutting-edge services.
- Managed reservation system proficiently leading to accurate record keeping and data management.
- Liaised with management regarding any complaints or suggestions made by guests, leading to rapid dispute resolution and enhancement of services offered.
- Handled booking confirmations meticulously, ensuring no overbooking issues occurred.
- Enhanced guest experience by providing excellent customer service.
- Coordinated with housekeeping department to ensure room readiness before guest arrival.
- Assisted guests with luggage transportation for their convenience.
- Handled telephone enquiries effectively, improved communication standards.
- Delivered personalised service to guests with special needs or requests.
- Answered guest calls and resolved queries promptly and politely.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered calls and routed to proper guest or department during switchboard operator absences.
Education
Diploma - Early Childhood Education
03/1990 - 06/1994
Skills
- Staff training and mentorship
- Data confidentiality
- Dispute resolution
- Advanced product knowledge
- Record maintenance
- Customer experience
- Payment processing
- Transaction processing
- Data verification procedures
- Sales expertise
- Exceptional communication
- Basic computer knowledge
- Customer sales support
- Inventory control
- Outstanding customer service
- Professional demeanour
- Cash handling
- Cash and card processing
- Product sales optimisation
- Strong customer service orientation
Timeline
Customer Service Specialist - Highlife Cannabis Co.
05 2022 - Current
Clearing Agent - RBC Royal Bank
03 2020 - 05 2022
Guest Attendant - Chartwell Retirement Residences
07 2016 - 07 2019
Georgian College - Diploma, Early Childhood Education
03/1990 - 06/1994