Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Additional information
Timeline
Generic

Liam O'Neill

Tarbolton,South Ayrshire

Summary

I am a dedicated professional with a flexible and positive attitude, known for reliability and effective communication with dispatchers. I have proven to be proficient in manual handling techniques, including lifting heavy loads, and prioritising workload efficiently. I have demonstrated a proactive approach to time-management and safety consciousness, with a keen attention to precision. I am skilled in critical evaluation, initiative taking, and building strong relationships and rapport. I am committed to maintaining high standards of parcel handling while ensuring optimal performance and safety.

Career goal: To leverage skills in a dynamic environment that values efficiency and teamwork. I am a reliable and dedicated individual with strong organisational skills and proven ability to navigate and manage time efficiently. I possesses excellent communication and customer service abilities, coupled with solid understanding of logistics and route planning. I am offering strong organisational skills and a reliable work ethic. I am knowledgeable about time management and customer service and ready to use and develop communication, problem-solving, and navigation skills as a digital support apprentice role.


Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work history

Delivery Courier

ARCT Tansport
Glasgow, Glasgow City
11.2024 - Current
  • Responded to and resolved delivery-related complaints and concerns.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Loaded and unloaded goods carefully for prevention of damage.
  • Supported customers with special requirements to enhance service.
  • Recorded required delivery documentation to maintain high levels of service efficiency.
  • Sorted packages according to their destination zones efficiently increasing productivity.
  • Welcomed guests in friendly, professional manner.
  • Followed company protocols strictly to maintain good service standards.
  • Addressed customer questions and escalated customer complaints following established procedures.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Reduced late deliveries through effective route planning.
  • Maintained delivery vehicle clean and in safe operating condition.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Communicated effectively with dispatch team for seamless operations.
  • Maintained neat and clean appearance whilst delivering parcels to uphold company image.
  • Verified addresses before dispatching parcels to ensure accurate delivery.
  • Checked stock met customer requirements before delivery.
  • Secured all packages effectively prior to transportation, decreasing loss from damages.
  • Handled and stored luggage and packages with care to prevent damage.
  • Liaised closely with warehouse staff for correct loading of goods onto vehicles.

Yard assistant

ATC Deliveries
Irvine, North Ayrshire
09.2024 - 11.2024
  • Assisted in loading and unloading deliveries for smooth operations.
  • Minimised manual handling by using forklifts and telehandlers as appropriate.
  • Completed accurate stock grading and sorting of different goods.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Supported team members in daily tasks, fostering a collaborative atmosphere.
  • Executed general maintenance tasks for a well-kept workspace.
  • Handled deliveries promptly, improving turnaround time.
  • Assisted depot management with equipment checks and maintenance.
  • Sorted materials on warehouse racks and shelves.
  • Offloaded supplier deliveries in line with best inventory practices, ensuring accurate completion of relevant paperwork.
  • Provided customer service, ensuring satisfaction in every interaction.
  • Reported site risks and incidents to Yard Foreman as appropriate.
  • Ensured yard safety by regularly checking and maintaining equipment.
  • Maintained a clean yard environment for optimal work conditions.
  • Assisted colleagues with heavy lifting to prevent injuries.

Construction labourer

Richard Wade Joinery
Ayr, South Ayrshire
06.2024 - 09.2024
  • Mixed and poured concrete to achieve desired results.
  • Adhered strictly to health and safety regulations, minimising potential hazards.
  • Directed site traffic to guide deliveries, equipment and visitors to correct areas.
  • Cleaned mixers regularly to maintain plaster and mortar quality.
  • Safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
  • Worked efficiently to help teams complete construction projects ahead of deadlines.
  • Sorted bricks and prepared mortar ready for construction.
  • Handled raw materials for efficient construction progress.
  • Adhered to health and safety regulations on site at all times.
  • Assisted skilled tradesmen such as electricians or plumbers in complex tasks, enhancing job efficiency.
  • Unloaded construction material deliveries, locating items in relevant site storage.
  • Enhanced overall project completion speed through effective teamwork skills.
  • Prepared sites and surfaces for concreting.
  • Transported requested building materials safely to relevant site areas.
  • Reported risks and hazards to supervisor.
  • Removed debris from construction sites, improving workplace safety.
  • Ensured safety compliance by following standard construction protocols.
  • Stored, maintained and cleaned construction equipment.
  • Operated various hand-held tools safely.

Education

GCSEs - General School

Belmont Academy
Ayr, South Ayrshire
08.2020 - 06.2024

Skills

  • Flexible attitude
  • Positive attitude
  • Reliability
  • Communicating with dispatchers
  • Communication proficiency
  • Manual handling techniques
  • Manual lifting
  • Lift heavy loads
  • Proactive approach
  • Time-management
  • Safety consciousness
  • attention to precision
  • Critical evaluation
  • Initiative taking
  • Relationship building and rapport
  • Parcel handling
  • Workload prioritisation

Affiliations

  • i like to use my imagination to create things out of wood
  • i like to play darts
  • i like to go to the gym
  • i like long walks

Accomplishments

when i done army cadets i managed to get to lance corporal and i managed to get from basic star level to star level 2

Additional information

I am a young, keen individual who is eager to start a career in digital support.  I believe I have the customer service, reliability, organisational skills and enthusiasm to become successful within your company.

Timeline

Delivery Courier

ARCT Tansport
11.2024 - Current

Yard assistant

ATC Deliveries
09.2024 - 11.2024

Construction labourer

Richard Wade Joinery
06.2024 - 09.2024

GCSEs - General School

Belmont Academy
08.2020 - 06.2024
Liam O'Neill