Mustafa Ahmed
North Shields,Tyne and Wear
Summary
Ambitious Business & Management Student demonstrating strong communication and teamwork skills through diverse customer service roles. Managed tasks effectively in fast-paced environments while contributing to team objectives and enhancing operational efficiency. Experienced Hospitality Team Leader focused on delivering exceptional service through effective team management and commitment to self-development.
Overview
6
6
years of professional experience
Work History
Courier Delivery Driver
Uber Eats
Newcastle, Tyne and wear
01.2025 - Current
- Prioritised safe, secure deliveries by observing customer instructions.
- Updated customers on estimated delivery timeframes and tracking options, optimising service efficiency.
- Collected parcels and packages from depots and delivered consignments to addresses specified in dispatch instructions.
- Maintained positive company reputation by greeting customers warmly and professionally.
- Provided accurate information and assistance through clear communication with customers. and professionally with customers to deliver first-class service.
- Provided exceptional customer service, addressing queries and concerns with professionalism.
Restaurant General Manager
Turkuaz North East LTD
Birtley, Durham
03.2025 - 06.2025
- Managed restaurant opening and closing procedures, maintaining faultless establishment security.
- Conducted regular staff meetings to communicate targets, share feedback, and discuss strategies for continuous improvement.
- Created targeted promotions to enhance customer spending and achieve weekly sales goals.
- Resolved customer complaints with diplomacy and tact, turning negative experiences into opportunities for service improvement.
- Inspired and motivated front-of-house teams to deliver efficient, accurate service for maximised customer satisfaction.
- Optimised profits by controlling food, beverage and labour costs daily.
- Analysed financial reports to monitor restaurant performance, identifying areas for cost reduction and revenue enhancement.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Regularly reviewed customer feedback to effectively adapt and improve food, drinks and service offerings.
- Developed marketing strategies to promote the restaurant, including social media campaigns and local advertising to increase visibility.
- Monitored competitor activity to match and better events and promotions for continued customer interest.
- Regularly updated computer systems with new pricing and daily food specials.
- Fostered relationships with local businesses and community leaders to enhance the restaurant's reputation and community involvement.
Restaurant Supervisor
Foodlandia LTD
North Shields, Tyne and Wear
04.2023 - 12.2024
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Supervised cash handling and reconciliation, ensuring accuracy in financial transactions.
- Trained new employees on restaurant protocols, enhancing service quality and efficiency.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Prepared detailed reports on daily, weekly, and monthly performance for management review.
- Supported Restaurant Manager in negotiations with suppliers.
- Monitored inventory levels and ordered supplies to maintain stock and reduce waste.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Negotiated with suppliers to secure competitive prices on quality ingredients, maintaining strong relationships to support business needs.
- Leveraged communication skills to engage and encourage team understanding of tasks assigned.
- Oversaw use of ingredients to plan for costs and minimise food waste.
- Managed rotas to cover high service level periods and avoid service delays.
- Addressed customer complaints, resolving issues promptly to uphold customer satisfaction.
- Assisted in menu design and pricing strategies to increase profitability and customer appeal.
Pizza Chef
Pizza Park LTD
Blyth, Northumberland
01.2023 - 10.2023
- Prepared a variety of high-quality pizzas, adhering to traditional and contemporary recipes.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Performed daily checklist tasks to uphold kitchen hygiene and operational efficiency. of tasks to meet health codes and maintain clean space.
- Maintained equipment, ensuring ovens and kitchen tools were in optimal condition for daily operations.
- Implemented and adhered to health and safety regulations, ensuring a safe working environment.
- Followed exact recipes for preparing consistent signature dishes meeting customer expectations.
- Managed ingredient inventory, conducted regular stock checks, and placed orders to avoid shortages.
- Advised customers on menu items, took orders and processed payments.
Restaurant Team Member
DB Enjoy LTD
Birtley, Durham
02.2021 - 12.2022
- Took customer orders accurately, offering menu recommendations and noting special dietary requirements.
- Maintained cleanliness and hygiene in dining and kitchen areas, adhering to health and safety regulations.
- Maintained safe hygiene and food handling standards for full compliance.
- Processed payments using cash registers and electronic payment systems, giving correct change and receipts.
- Greeted new customers, answered initial questions and took drink orders.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
Restaurant Team Member
HD Pizza LTD
North Shields, Tyne and Wear
10.2020 - 02.2021
- Served food and beverages promptly, ensuring a high standard of presentation and temperature.
- Greeted new customers, answered initial questions and took drink orders.
- Processed payments using cash registers and electronic payment systems, giving correct change and receipts.
- Handled customer complaints with empathy and professionalism, working to resolve issues to their satisfaction.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Adapted quickly to menu changes, learning new product details to accurately inform customers.
- Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.
Education
Higher National Diploma - Business & Management
School of Information Risk Management
Leicester01-2027
Business administration - Business Management, Administration and Services
High School of Business Management "Atanas Burov"
Silistra, BulgariaSkills
- Driving licence
- GPS and map reading
- Customer service
- Customer communication
- Reliability
- Flexible attitude
- Basic first aid
- Project management
- Team building
- Marketing strategy
- Communication skills
- Social media management
- Content creation
- Photo editing
- Canva designing
- Creative
- Employee training
Languages
English
Upper Intermediate
B2
Turkish
Proficient
C2
Bulgarian
Proficient
C2
Russian
Elementary
A2
German
Elementary
A2
Interests
- Playing musical instruments (Guitar, harmonica and piano);
- Amateur singing
- Songwriting
- Playing video games
- Fishing & camping
- Amateur photo editing and manipulation
Timeline
Restaurant General Manager
Turkuaz North East LTD
03.2025 - 06.2025
Courier Delivery Driver
Uber Eats
01.2025 - Current
Restaurant Supervisor
Foodlandia LTD
04.2023 - 12.2024
Pizza Chef
Pizza Park LTD
01.2023 - 10.2023
Restaurant Team Member
DB Enjoy LTD
02.2021 - 12.2022
Restaurant Team Member
HD Pizza LTD
10.2020 - 02.2021
Higher National Diploma - Business & Management
School of Information Risk Management
Business administration - Business Management, Administration and Services
High School of Business Management "Atanas Burov"