Liam Gowens
Southend-on-Sea,Essex
Summary
Dynamic and results-driven professional with a robust understanding of contractual agreements and a proven track record in leadership excellence. Demonstrates visionary thinking and IT systems knowledge to drive organisational success. Expertise in mentoring, talent development, and staff motivation, coupled with resilient mentality, ensures optimal performance metrics and effective staff performance evaluation. Thriving at customer relationship management, fostering strong client connections to enhance business growth. Committed to leveraging skills for continued professional advancement and organisational impact.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work history
Team Manager
Primark
Grays, Thurrock
2025.06 - Current
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Steered project execution whilst adhering strictly to timeline constraints.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Developed action plans for continuous process improvement initiatives.
- Boosted morale by recognising and rewarding exceptional work.
Consumer Experience Lead
Nike
Grays, Thurrock
2024.02 - 2025.03
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
Operations Manager
Nike
Grays, Thurrock
2023.09 - 2024.02
- Analysed performance metrics, identified areas for improvement in operations management.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Directed safety protocols implementation, created safer workplace conditions.
- Created a collaborative work environment for positive team dynamics.
- Optimised workflow procedures with strategic planning and team coordination.
Retail Assistant
Nike
Wembley, Brent
2022.04 - 2023.09
- Ensured visual merchandising standards with regular display updates.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Helped in the setup of special events and promotional activities within the store.
- Handled transactions, maintaining accurate till records.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Stayed updated on current promotions and new products to provide accurate information to customers.
Education
Football Coaching and Management - Sports Coaching
University Campus Football Business
Wembley, Brent 2020.09 - 2023.09
Skills
- Contractual understanding
- Leadership excellence
- Mentoring expertise
- Visionary thinking
- IT systems knowledge
- Resilient mentality
- Talent development
- Customer relationship management
- Staff motivation
- Performance metrics
- Staff performance evaluation
Timeline
Team Manager
Primark
2025.06 - Current
Consumer Experience Lead
Nike
2024.02 - 2025.03
Operations Manager
Nike
2023.09 - 2024.02
Retail Assistant
Nike
2022.04 - 2023.09
Football Coaching and Management - Sports Coaching
University Campus Football Business
2020.09 - 2023.09