Lia Fois
Huddersfield,West Yorkshire
Summary
Driven individual with knack for customer service and communication. Proven ability to handle transactions and assist customers efficiently. Ready to contribute to boosting sales and creating positive shopping experiences.
Overview
11
11
years of professional experience
Work history
Sales assistant
Screwfix
Huddersfield, West Yorkshire
06.2021 - 01.2023
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Built strong relationships with regular customers for repeat business.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
Sales assistant
Sainsburys
Huddersfield, West Yorkshire
09.2017 - 04.2020
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted daily inventory checks to manage stock levels accurately.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Sales assistant
Sainsburys
Huddersfield , West Yorkshire
11.2011 - 09.2015
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Education
GCSEs - Drama
Netherhall Learning Campus
Huddersfield GCSEs - English
Netherhall Learning Campus
Huddersfield NVQ Level 1 - Animal care
Kirklees college
Huddersfield 09-2010
Skills
- Sales target achievement
- Strong empathy
- Cash handling
- Returns processing
- Complaint handling
- Positive attitude
- Stock control
- Customer Service
- Sales techniques
- Stock counting
- Refund and exchange processing
- Merchandise control
- Refund processing
- Money handling
- Till and cash handling
Timeline
Sales assistant
Screwfix
06.2021 - 01.2023
Sales assistant
Sainsburys
09.2017 - 04.2020
Sales assistant
Sainsburys
11.2011 - 09.2015
GCSEs - Drama
Netherhall Learning Campus
GCSEs - English
Netherhall Learning Campus
NVQ Level 1 - Animal care
Kirklees college