LEWIS WILLIAMS
Trecynon,Aberdare
Summary
Friendly, reliable, and community-minded, I bring solid frontline experience from busy customer service roles, currently at Trago Mills and previously EE. I'm confident engaging with people from all walks of life, using my excellent communication skills to resolve queries, de-escalate tense situations, and ensure everyone feels heard and respected. I remain calm and professional under pressure, and I'm a strong team player who supports colleagues and takes responsibility for getting the job done. I take pride in doing the right thing, handling sensitive information with care, and always acting with integrity. I also bring strong Microsoft skills, which support me in working efficiently and staying organised in fast-paced environments.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Customer Retail Assistant
Trago Mills
Merthyr Tydfil
08.2024 - 01.2026
- - Provide face-to-face support to customers in the outdoor garden centre, offering advice on plants, tools, and seasonal products.
- - Maintain the presentation and cleanliness of the garden centre, ensuring stock was well-organized and displays were visually appealing.
- - Monitor stock levels, assisted with deliveries, and ensured products were safely stored and displayed.
- - Work closely with team members to manage daily tasks and support customers during peak times.
- - Follow health and safety procedures, especially when handling outdoor equipment and heavy items.
- - Dealt with customer requests and issues promptly, ensuring a positive customer experience.
- - Utilize extensive knowledge of products and services to assist customers effectively.
Customer Service Advisor
EE
Merthyr
06.2023 - 10.2023
- - Delivered friendly, knowledgeable support to customers over the phone, consistently receiving positive feedback.
- - Advised customers on product and service benefits, helping them make informed decisions.
- - Resolved customer issues promptly, including tracking orders, processing refunds, and troubleshooting service glitches.
- - Maintained compliance by strictly following company policies and procedures.
- - Contributed to a smooth workflow by offering practical solutions and sharing techniques with customers and colleagues.
Education
BA (Hons) - Photography
University of South Wales (USW)
Cardiff 10.2022 - 04.2023
Foundation Degree - Photography
Merthyr College
10.2020 - 05.2022
BTEC Level 3 - Art & Design
Merthyr College
10.2016 - 05.2020
undefined
Aberdare Community School
09.2012 - 05.2016
Skills
- Excellent communicator
- Outstanding customer service
- Punctuality and reliability
- Computer literate
- Enthusiastic team player
References
Available on request.
Interests and Hobbies
I have a strong passion for photography, with experience in a variety of styles—from outdoor and nature photography to more advanced studio shoots. This hobby has helped me develop a keen eye for detail and creativity. On weekends, I enjoy exploring new walking routes and spending time in nature, which helps me stay grounded and focused. I also have a strong interest in cars and am currently working on customising my own vehicle, which involves patience, problem-solving, and hands-on skills.
Timeline
Customer Retail Assistant
Trago Mills
08.2024 - 01.2026
Customer Service Advisor
EE
06.2023 - 10.2023
BA (Hons) - Photography
University of South Wales (USW)
10.2022 - 04.2023
Foundation Degree - Photography
Merthyr College
10.2020 - 05.2022
BTEC Level 3 - Art & Design
Merthyr College
10.2016 - 05.2020
undefined
Aberdare Community School
09.2012 - 05.2016