Effective at handling challenging operations in fast-paced, high-volume environments. Prioritises integrity and hardworking ethics whilst maintaining empathetic, personable and pro-active customer service. Proficient in various Microsoft programmes.
Hi, I’m
Lewis Nash
Salford
Summary
Overview
5
years of professional experience
Work history
The For Everyone GroupManchester
Senior Customer Service Advisor
10.2024 - Current
Job overview
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Managed workflow to continuously exceed quality service goals.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Led and supported customer support staff to achieve objectives and KPIs of more than 10 interactions per hour across entire team.
- Identified individual staff development needs and arranged appropriate training.
The For Everyone GroupManchester
Customer Service Advisor
08.2023 - 10.2024
Job overview
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Established positive relationships with clients by going extra mile to build rapport.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Exceeded KPI targets of 10 interactions per hour by up to 90% when providing customer support via phone, email and chat.
FedExNorthampton
Administrator
02.2021 - 01.2023
Job overview
- Authorised transport of imported shipments using specialist computer software, filing importation documents, directing transport routes, and applying preferential trade certificates.
- Oversaw organisation, filing and retrieval of 1000+ customer records.
- Compiled and analysed data using Microsoft Excel and Access.
- Verified documents and associated records to catch and resolve
discrepancies. - Maintained office files in both electronic and hard copies.
- Maintained detailed administration and office procedures to improve
accuracy and efficiency. - Managed day-to-day admin, including file organisation, spreadsheet
development and report writing. - Exceeded assigned goals by more than 25% by partnering with staff to implement best practices.
- Generated shipment invoices, prepared packages and set up deliveries
for customers. - Trained and coordinated small workforce to tackle specialist shipments.
Kings Park SportsNorthampton
Leisure Assistant
11.2019 - 05.2021
Job overview
- Balanced needs of multiple customers simultaneously, reducing average waiting times by 50%.
- Greeted guests personably and empathetically and provided customers with quick and accurate service showing sensitivity to individual customer needs.
- Maintained clean and sanitary surfaces and floors to adhere to all health and safety regulations.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Handled cash and card payments promptly and precisely, maintaining accurate financial records.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Welcomed customers with friendly smiles, providing attentive service from arrival to departure.
- Handled guest complaints to protect brand reputation.
- Responded to customer concerns with speed and knowledge,
delivering professional, personalised service.
Education
Manchester Metropolitan UniversityManchester
Bachelor of Arts from Linguistics
06.2024
University overview
- Total number of credits passed: 90 at level 4
- Total number of credits passed: 105 at level 5
- Total number of credits passed: 105 at level 6
- Achieved 8x first grades
- Dissertation on how social attitudes are informed through language in media.
Weston Favell Academy Sixth FormNorthampton
A-levels from English Language, History, Psychology
06.2020
University overview
- Co-founder and President of Weston Favell Academy Debate Society.
- Member of Reading Champions Team.
- Graduated with A-levels in English Language, History, and Psychology.
Weston Favell AcademyNorthampton
GCSE
06.2018
University overview
- Achieved 9 GCSEs (6-4 grades) including Mathematics (6), English Language (6), English Literature (5).
- Completed NCFE Health and Fitness Qualification.
Skills
- Database administration
- File and data retrieval systems
- Microsoft Office expertise
- Data entry
- Invoicing and billing
- Report writing
- Risk management procedures
- Safety-conscious
- Complaint resolution
- Customer engagement strategies
- Brand awareness and representation
- Dispute resolution
Timeline
Senior Customer Service Advisor
The For Everyone Group
10.2024 - Current
Customer Service Advisor
The For Everyone Group
08.2023 - 10.2024
Administrator
FedEx
02.2021 - 01.2023
Leisure Assistant
Kings Park Sports
11.2019 - 05.2021
Manchester Metropolitan University
Bachelor of Arts from Linguistics
Weston Favell Academy Sixth Form
A-levels from English Language, History, Psychology
Weston Favell Academy
GCSE
Educational Interests
Educational Interests
- Chair and co-founder of the Weston Favell Academy Sixth Form Debate Society, meeting weekly and organising formal debates on chosen political and societal topics.
- Member of the Weston Favell Reading Champions Team helping younger and sometimes impaired students to learn how to read.
- Completed work experience at Kingsthorpe Grove Primary School helping to run lessons and also conduct linguistic research on the development of language through years 1 to 6.
- Member of the Weston Favell Academy Rugby Team from 2013-2018, and later captain from 2016-2018, representing the school at tournaments, providing a link between the coaches and players and taking over some tactical responsibility.
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