Duduzile T Chingorivo
Macclesfield,Greater Manchester
Summary
Experienced administration and support management professional with a focus on file archiving and customer service. Demonstrated success in problem-solving and project management, complemented by strong leadership abilities. Skilled in process optimization to enhance efficiency and achieve organizational goals. Committed to leveraging expertise for future organizational success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Senior Customer Service Advisor
Lloyds Banking Group
Manchester, England
11.2023 - 01.2026
- Managed front-line client inquiries across phone, email, and in-person channels with consistent professional response times.
- Resolved complex customer complaints resulting in measurable improvements to customer retention.
- Maintained accurate client records and service logs to support audit-ready compliance.
- Supported management with clerical and operational tasks that improved office workflow efficiency.
- Partnered with cross-functional teams to update knowledge bases, supporting consistent and accurate information delivery.
- Addressed complex client queries, achieving marked gains in first-contact resolution and strengthening customer trust.
- Ensured compliance with strict data protection standards, maintaining precise customer records and safeguarding sensitive information.
Support worker
Supreme Child Care
Manchester Area
05.2023 - 11.2023
- Prepared nutritious meals that met special dietary needs of clients.
- Actively listened to client concerns thus creating a comforting environment.
- Assured safety measures were met to prevent falls or accidents.
- Supported daily living skills training which increased client self-sufficiency.
- Administered medication according to schedule, promoting optimal health outcomes.
Customer Service Advisor
Concentrix
Manchester, England
04.2023 - 05.2023
- Manage daily office operations, schedules, and correspondence
- Prepare, review, and maintain reports, documents, and spreadsheets
- Coordinate meetings, appointments, and internal communications
- Support management with clerical and operational tasks
- Ensure office procedures comply with organizational policies
Relationship Officer
BancABC Zimbabwe
Harare
08.2021 - 04.2023
- Served as initial contact for clients, customers, and stakeholders.
- Addressed inquiries via phone, email, and in person professionally.
- Resolved customer issues, complaints, and service requests efficiently.
- Maintained accurate customer information and service records effectively.
- Provided clear details on services, policies, and procedures.
Customer Service Specialist
ABC Holdings Limited - BancABC
Harare
09.2018 - 08.2021
- Respond to inquiries via phone, email, and in person in a professional manner
- Resolve customer issues, complaints, and service requests efficiently
- Maintain accurate customer information and service records
- Provide clear information about services, policies, and procedures
- Addressed after-sales issues, promoting repeat business.
- Provided product information, increasing customer knowledge.
- Communicated courteously with customers for enhanced relationships.
- Worked as part of a team, improving communication skills within the workplace.
- Dealt with returns and exchanges to ensure customer satisfaction.
- Assisted customers to facilitate their purchasing decisions.
Education
Executive Masters of Business Administration - Business
Africa University
01.2018 - 04.2021
Records and Archives Management, Records Management
National University of Science and Technology (ZW)
01.2012 - 01.2016
Skills
- Administration and support management
- File archiving
- Customer service
- Problem solving
- Project management
- Leadership
Websites
Languages
English
French
Links
LinkedIn
Timeline
Senior Customer Service Advisor
Lloyds Banking Group
11.2023 - 01.2026
Support worker
Supreme Child Care
05.2023 - 11.2023
Customer Service Advisor
Concentrix
04.2023 - 05.2023
Relationship Officer
BancABC Zimbabwe
08.2021 - 04.2023
Customer Service Specialist
ABC Holdings Limited - BancABC
09.2018 - 08.2021
Executive Masters of Business Administration - Business
Africa University
01.2018 - 04.2021
Records and Archives Management, Records Management
National University of Science and Technology (ZW)
01.2012 - 01.2016