Levi Stanley
Birmingham,West Midlands
Summary
Dynamic and adaptable professional with a strong foundation in IT risk assessment and customer service. Demonstrates exceptional multitasking abilities under pressure, coupled with proficiency in communication and team leadership. Skilled in data analysis, quality assurance, and critical-thinking, ensuring time-efficient solutions and high-quality outcomes. Committed to leveraging analytical-thinking and stress tolerance to drive continuous improvement in technology-driven environments.
Overview
6
6
years of professional experience
Work history
IT support assistant
Evolve personnel
Birmingham, West Midlands
03.2023 - Current
- Streamlined technical processes by creating comprehensive documentation.
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
- Offered IT support during key meetings and events.
Manager
Flannels
Birmingham, West Midlands
02.2020 - 06.2022
- Escalated complex issues to senior IT professionals, ensuring effective problem-solving.
- Identified patterns in technical issues, suggesting long-term fixes where appropriate.
- Handled sensitive information securely, maintaining confidentiality at all times.
- Assisted in training new staff members for improved team efficiency.
Education
GCSEs - 6 A*-C Including English and Maths
Kingsbury School and Sports college
Birmingham 09/2011 - 05/2016
A-Levels - Health Studies
James Watt College
Birmingham 09/2016 - 06/2018
Bachelor of Science - Psychology
Birmingham City University
Birmingham 09/2018 - 06/2021
Skills
- Adaptable to new technologies
- Multitasking under pressure
- IT risk assessment
- Customer support
- Time efficiency
- Communication proficiency
- Customer Service
- Team Leadership
- Public speaking
- Data Entry
- Quality Assurance
- Data analysis
- Critical-thinking
- Risk Assessment
- Analytical-thinking
- Stress tolerance
Timeline
IT support assistant
Evolve personnel
03.2023 - Current
Manager
Flannels
02.2020 - 06.2022
GCSEs - 6 A*-C Including English and Maths
Kingsbury School and Sports college
09/2011 - 05/2016
A-Levels - Health Studies
James Watt College
09/2016 - 06/2018
Bachelor of Science - Psychology
Birmingham City University
09/2018 - 06/2021
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