Luka Pkhakadze
Salisbury,Wiltshire
Summary
A technology enthusiast with a strong foundation in troubleshooting and operating systems, adept at analysing technical issues thoroughly and implementing cybersecurity measures. Demonstrates resilience in stressful situations and excels in communicating complex information clearly, ensuring professional conflict resolution. Proficient in cloud-based technologies, Microsoft Excel, PowerPoint, Word, Exchange Server, and Active Directory. Career goals include advancing expertise in adaptable technologies to drive innovation and efficiency within the IT sector.
Overview
2
2
years of professional experience
Work History
IT support assistant
Red Lion Hotel
Salisbury, Wiltshire
02.2024 - Current
- Managed helpdesk queries efficiently, leading to improved customer service ratings.
- Installed and configured computer systems for optimised performance.
- Ensured smooth operations with routine system maintenance tasks.
- Provided prompt assistance to staff for resolving IT-related issues.
- Enhanced network security with the installation of updated antivirus software.
- Improved system efficiency by conducting regular software updates and patches.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Prepared equipment for staff use, installing cables, operating systems, and software.
Night receptionist
Riviera Hotel
Bournemouth, England
01.2023 - 02.2024
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Conducted regular security checks throughout the night for a secure environment.
- Effectively communicated with morning staff to ensure seamless shift changes.
- Ensured safe environment with vigilant security monitoring during night shift.
- Provided superior customer service by promptly addressing guest inquiries.
Education
Certificate of Higher Education - Security+
Comptia
UK 02.2024 -
Certificate of Higher Education - AZ900
Microsoft Azure
UK 01.2025 -
Master of Science - Marketing Management
Bournemouth University
Poole 01.2022 - 01.2023
Skills
- Enthusiasm for technology
- Resilience in stressful situations
- Troubleshooting expertise
- Operating systems expertise
- Adaptable to new technologies
- Cybersecurity measures
- Analysing technical issues thoroughly
- Device set-up
- Communicating complex information clearly
- Resolving conflicts professionally
- Cloud-Based technology proficiency
- Microsoft Excel, PowerPoint and Word
- Microsoft Exchange Server
- Microsoft Active Directory
Affiliations
- Exercise
- Reading
References
References available upon request.
Timeline
Certificate of Higher Education - AZ900
Microsoft Azure
01.2025 -
IT support assistant
Red Lion Hotel
02.2024 - Current
Certificate of Higher Education - Security+
Comptia
02.2024 -
Night receptionist
Riviera Hotel
01.2023 - 02.2024
Master of Science - Marketing Management
Bournemouth University
01.2022 - 01.2023
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