Samed Seidu Osman
London
Summary
Resourceful IT Support Assistant with knack for resolving technical issues and improving system uptime. Delivered enhanced user experience by streamlining software installations and troubleshooting network problems, leading to reduced downtime. Committed to providing swift, user-friendly support and fostering collaborative work environment.
Overview
4
4
years of professional experience
Work history
IT support assistant
Guaranty Trust Bank
Accra, Ghana
12.2023 - 02.2025
- Troubleshot network connectivity issues, enabling uninterrupted workflow.
- Assisted with repairs of pc and software installations
- Ensured smooth operations with routine system maintenance tasks.
- Assisted in new software implementation projects, resulting in improved productivity.
- Set up user accounts and permissions for secure access control.
- Supported loading of peripheral equipment with selected materials.
- Enhanced network security with the installation of updated antivirus software.
- Oversaw inventory of IT assets, maintaining accurate records.
Account Officer
Guaranty Trust Bank
Accra, Ghana
11.2021 - 11.2023
- Managed payroll to ensure accurate and timely payment of salaries and benefits
- Fulfilled diverse duties to provide customer service, maintain account, and manage customers
- Developed and maintained accurate financial records and documents
- Completed documentation for new and old accounts in alignment with bank policies and procedure
- Supported and managed promotional activities to increase banks exposure and reputation
- Managed, mentored and assigned tasks to interns.
IT Intern
Perseverance International School
Nsawam, Ghana
06.2019 - 08.2019
- Assisted a team of IT professionals to successfully complete a major IT project on time and within budget
- Set up and maintain classroom equipment and computers
- Configured new employee's workstations consisting of hardware and software devices
- Instructed students on use of technology tools and equipment
- Facilitated small group and individualized instruction to meet the needs of each student
Education
Ghana Senior High School
Ghana 08/2014 - 05/2017
Bsc - Computing Science
Coventry University
08/2018 - 09/2021
Skills
- Adaptability
- Time Management
- Customer Service
- Fast Learner
- Computer Skills
- Ability to Work in a Team
- Communication Skills
- Software installation
- Adaptable to new technologies
- Hardware installation and repair
Languages
English
Hausa
Twi
Custom
- Kofi Richardson, Relationship Manager, Guaranty Trust Bank Ghana, +233 24 659 1453, Kofi.richardson@gtbank.com
- Felix Dwemekpor, Head Teacher, Perseverance International School, +233 24 832 0005
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
IT support assistant
Guaranty Trust Bank
12.2023 - 02.2025
Account Officer
Guaranty Trust Bank
11.2021 - 11.2023
IT Intern
Perseverance International School
06.2019 - 08.2019
Ghana Senior High School
08/2014 - 05/2017
Bsc - Computing Science
Coventry University
08/2018 - 09/2021
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