Summary
Overview
Work history
Education
Skills
Timeline
Generic

STEVEN WAGGITT

Gateshead

Summary

Accomplished professional with extensive expertise in sales techniques, bartending, and inventory management. Demonstrates proficiency in call recording, order form processing, and POS systems, ensuring seamless operations and customer satisfaction. Skilled in beverage upselling and product knowledge, with a strong understanding of UK licensing laws. Adept at employee training and specialised equipment usage, contributing to efficient team performance. Career goals include advancing within the hospitality industry while leveraging skills in glassware management and menu knowledge to enhance guest experiences.

Overview

3
3
years of professional experience

Work history

Care Assistant

Perfect Care
Gateshead
01.2025 - 08.2025
  • Assisting with all personal care needs including but not limited to; bathing, dressing, continence care, mobility aids ad transferring.
  • Carrying out daily household tasks such as preparing meals and snacks, light housekeeping and daily shopping.
  • Following guidelines and polices for medication management and administration.
  • Providing compassion and emotional support through monitoring clients well-being and reporting any concerns.
  • Maintaining accurate records of care provided while following care plans and risk assessments.
  • Promoting independence ad respecting the dignity of others.
  • Working solo shifts while managing time skills and working in pairs communicating throughout the shift.

Call centre agent

Window plus roof
Team Valley
06.2024 - 08.2024
  • Maintained detailed product knowledge to competently and expertly advise customers.
  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.
  • Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
  • Forwarded promotional information and products to customers by courier, mail or fax.
  • Followed customer service script for uniformity in handling customer issues.

Bar staff

Swann pub
Gateshead
05.2024 - 07.2024
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
  • Processed cash, credit card and voucher payments using POS terminals.
  • Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
  • Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
  • Conducted ID checks in line with Challenge 25 rules and regulations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Bar Staff Member

Sgt peppers
Newcastle
06.2023 - 05.2024
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
  • Processed cash, credit card and voucher payments to fast track process.
  • Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
  • Uphold high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders.
  • Hand-washed dishes and glassware.
  • Conducted ID checks in line with Challenge 25 rules and regulations.
  • Worked well within cohesive team to create friendly atmosphere customers enjoyed.
  • Creatively presented drinks using various glass styles such as jars and vintage containers.
  • Remained flexible with scheduling to facilitate coverage during high-traffic service hours.

Glass collector

The Star Inn
Newcastle
10.2022 - 12.2023
  • Kept bar and tables hygienic by wiping, sanitising and clearing regularly.
  • Conducted glass shelf dressing in bars, ensuring bars kept visually pleasing and organised.
  • Deep cleaned glasses once collected using dishwashers and pressure washers.
  • Polished glasses after cleaning, conducting quality inspections to ensure high-quality finish.
  • Uphold high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
  • Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
  • Managed the clearing up and removal of broken glasses.

Waiter

St James park
Newcastle
12.2022 - 07.2023
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Performed additional tasks to keep dining room running smoothly.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Greeted new customers, answered initial questions and took drink orders.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Stocked and maintained silverware, linens and condiments.

Education

Introductory diploma -

Newcastle College
01.2024 - 1 2025

GCSEs - undefined

Cardinal Hume
09.2018 - 6 2023

Skills

  • Sales techniques
  • Call recording
  • Order form processing
  • Glassware management
  • Beverage upselling
  • Product knowledge
  • POS Systems
  • UK licensing laws
  • Bartending
  • Inventory tracking
  • Till balancing
  • Employee training
  • Glass collection
  • Menu knowledge
  • Specialised equipment usage
  • Meal preparation aptitude
  • Palliative care techniques
  • Mobility assistance proficiency

Timeline

Care Assistant

Perfect Care
01.2025 - 08.2025

Call centre agent

Window plus roof
06.2024 - 08.2024

Bar staff

Swann pub
05.2024 - 07.2024

Introductory diploma -

Newcastle College
01.2024 - 1 2025

Bar Staff Member

Sgt peppers
06.2023 - 05.2024

Waiter

St James park
12.2022 - 07.2023

Glass collector

The Star Inn
10.2022 - 12.2023

GCSEs - undefined

Cardinal Hume
09.2018 - 6 2023

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STEVEN WAGGITT