Summary
Overview
Work history
Skills
Personal Information
Custom
Languages
Timeline
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Lethicia Souza

Thornton Heath

Summary

Dedicated hospitality professional with a strong foundation in customer service and inventory control. Demonstrates exceptional organisational skills and reliability, ensuring efficient cafe operations through mastery of bar equipment usage and coffee preparation techniques. Committed to maintaining food safety standards and enhancing guest experiences with creativity in presentation. Career goals include advancing within the hospitality industry while continuing to deliver outstanding service and problem-solving solutions.

Overview

7
7
years of professional experience

Work history

Bartender Barista

Dishoom
London, Battersea
06.2024 - Current
  • Created an inviting atmosphere through friendly interaction with customers.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Completed end-of-day cleanup to reset bar for next day.
  • Maintained clean, hygienic workstation for enhanced café environment.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

Cocktail Bartender

The Edge bar
, Shoreditch
03.2022 - 02.2023
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained bar stocks, replenishing daily as necessary.

Real Estate Agent

Empires Estate Agency
Kennington
01.2021 - 03.2022
  • Verified completion of legal formalities prior to closing dates.
  • Crafted detailed tenancy agreements in full compliance with regulations.
  • Answered phone calls and emails from potential and existing customers.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Managed and rented out rental properties.
  • Wrote contracts between the agency and lease holders and ensured adherence.

Cocktail bartender

Momentos Lounge bar
Shoreditch
06.2018 - 01.2021
  • Performed weekly inventory audits, promptly reordering low-stock supplies to maintain smooth running of bar operations.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Maintained a safe environment by applying responsible alcohol management, identifying and reporting overly intoxicated or belligerent customers to management.
  • Achieved consistently high sales averages by constantly upselling guests on premium liquors.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.

Skills

  • Hospitality customer service
  • Outstanding customer service
  • Organised and reliable
  • Inventory control
  • Strong communication
  • Problem solving
  • Bar equipment usage
  • Serving temperatures knowledge
  • Positive attitude
  • Food safety understanding
  • First aid training
  • Cafe equipment maintenance
  • Coffee preparation techniques
  • Creativity in presentation
  • Open and Closing procedures

Personal Information

Custom

4,B2

Languages

Portuguese, English
Spanish

Timeline

Bartender Barista

Dishoom
06.2024 - Current

Cocktail Bartender

The Edge bar
03.2022 - 02.2023

Real Estate Agent

Empires Estate Agency
01.2021 - 03.2022

Cocktail bartender

Momentos Lounge bar
06.2018 - 01.2021

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Lethicia Souza