Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Les Wiley

Basildon,Essex

Summary

Senior import coordinator and key account handler with extensive experience in import operations. Demonstrated success in leading teams to optimize workflows and achieve high customer satisfaction for VIP accounts. Skilled in building strong vendor relationships and implementing process improvements to enhance efficiency and service delivery.

Overview

18
18
years of professional experience
1988
1988
years of post-secondary education

Work history

Senior Import Co-Ordinator / Key Account Handler

Woodland Group
Chelmsford, Essex
2017.09 - Current
  • Improved workflow efficiency by developing process improvements
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • managing high volume VIP accounts and ensuring maximum customer satisfaction delivering within deadlines in an efficient manner
  • senior member of staff overseeing six staff handling FCL, LCL, multi delivery containers unpacking prior to delivery
  • designing workflows on in house system for various members of staff across the department
  • liaising with our own and third party warehouses and suppliers, improving relationships with them
  • moth end closure, analysing costs and profits

Import Supervisor

Unique Forwarding
Billericay, Essex
2016.11 - 2017.09
  • managing team of six staff
  • handling all aspects of Imports, FCL, LCL, Euro Road
  • Month End Closure
  • Restructured the department with the introduction of a customer services team
  • customer escalation point

Import Supervisor

Woodland Group
Chelmsford, Essex
2011.04 - 2016.11
  • Managing team of fifteen staff
  • handled key accounts
  • overseeing month end closure
  • container planning into warehouse for consol containers
  • handling all methods of imports

Customs Clearance Clerk

Atlantic Pacific Global Logistics
Laindon, Essex
2008.07 - 2011.08
  • carrying out customs clearances, home use, bonded, IPR, OPR, personal effects
  • assisting ops team when necessary

Education

GCSEs -

Fryerns School
Basildon, Essex

Skills

  • Deadline adherence
  • Employee management
  • Training and Development
  • Microsoft Office
  • Logistical planning
  • Client relationship building
  • Leadership skills

Affiliations

  • Team Sport

Timeline

Senior Import Co-Ordinator / Key Account Handler

Woodland Group
2017.09 - Current

Import Supervisor

Unique Forwarding
2016.11 - 2017.09

Import Supervisor

Woodland Group
2011.04 - 2016.11

Customs Clearance Clerk

Atlantic Pacific Global Logistics
2008.07 - 2011.08

GCSEs -

Fryerns School
Les Wiley