Leonie Hayward
Brisley,Norfolk
Summary
Hardworking, professional and fun team player. Motivated to learn,
grow and excel. Currently working in high end retail as Store
Supervisor (acting as Assistant Manager) at Fairfax & Favor's flagship
store at Holt. Infinite experience of delivering customer service
satisfaction.
Overview
33
33
years of professional experience
Work history
Store Supervisor
Fairfax & Favor Holt
2024.10 - Current
- Working alongside the Store Manager to team to deliver excellent
customer experiences - Meeting weekly, monthly and yearly targets and company KPI's
- Coaching and developing new team members
- Weekly, mid-weekly and monthly reporting to Regional Manager. Provided friendly, courteous service, maximising positive customer satisfaction
- Liaising with other departments on a regular basis
- Store deliveries and returns
- Overseeing daily till reconciliation and reporting
- Using internal software and POS systems
- Building a strong genuine rapport with customers
- Thinking creatively to boost store performance
- Planning and hosting VIP exclusive events in-store and collaborating with other businesses
- Created an inviting store environment enhancing customer shopping experiences
- Fostered team collaboration, creating a supportive work atmosphere for all staff members
- One to one private appointment hosting
- Working in fast paced environment, especially during school holidays and the festive period
- Inventory management to maintain sufficient stock levels
- Supported management in recruitment and staff development processes
Groom, Wholesale Assistant
GJL Animal Feeds
2022.01 - 2024.09
- Cleaning stables, providing hay and feed
- Daily exercising of horses
- Provided product knowledge and advice to clients
- Accompanied on transportation trips, safeguarded animal well-being during transit
- Coordinated feeding schedules according to individual dietary needs-reduced wastage
Teaching Assistant in Behaviour Unit
Kings Lynn Academy
September 2019 to December 2021
2019.09 - 2021.12
- Supporting teachers in the daily delivery of lessons
- Providing one-to-one support for students with SEN
- Social Services, SENCO & police liaison officer
- Rewards Programme Lead, encouraging positive behaviour
- LGBT and bullying representative
- Sexual health advisor
- Mental Health First Aider
- Fire Warden
- Ensured safety of pupils during extracurricular activities for an accident-free environment
- Collaborated with teaching staff in organising school events, fostering community spirit
- Managed administrative tasks, aiding smooth running of the class
Receptionist
Rose & Crown
2004.01 - 2019.08
- Front desk duties
- Welcoming of hotel guests, directing them appropriately, managing enquiries and problems
- Assured seamless operations with meticulous oversight of bookings
- Managing check outs and payments
- Answering and forwarding incoming phone calls
- Receiving and sorting daily mail and hotel deliveries
- Liaising with chef to manage the daily menus
- Clerical receptionist duties
Customer Services Supervisor
Adrian Flux Insurance
1993.09 - 2003.08
- Ensured business objectives met through strategic planning
- Fostered a supportive environment through active team management
- Devised strategies to improve customer engagement
- Conducted diligent follow-ups, ensuring client satisfaction post-sale
- Assessed complex insurance documents, ensuring clarity and transparency for clients
- Promoted new insurance products to expand customer base
- Established trust with clients by providing clear and accurate policy information
- Recommended suitable insurance products for individual needs
- Managed policy renewals to ensure continuous coverage
- Executed administrative tasks smoothly for optimal workflow management
- Boosted client satisfaction through timely response to enquiries
Education
NVQ Level 1 & 2 – Secretarial Work -
College of West Anglia (1991-1993)
8 GCSE's - Grade C and above (inc Maths & English) -
Smithdon High School (1986-1991)
Skills
- Ability to work in busy high end
environments, keeping the client at
heart always, delivering an
exceptionally high level of service - Excellent prioritisation, organisational
and time management skills - Team player
- Resilience under pressure
- Employee motivation
- Ambitious and positive mindset
- Honest, empathetic and ethical
- Passionate and trustworthy
- Health and Safety Regulations and Compliance
- Flexible, reliable and willing to learn
- Shop floor management
- Stock management
- Visual merchandising
- Till reconciliations
- Stock control procedures
- Communication skills, face to face email and over telephone
- Understanding the significance of enhancing customer experiences
- Full clean driving license
Affiliations
- Horse Riding
- Walking my two lovely dogs
- Travel
- Socialising with my family and friends
References
References available upon request.
Background
Leonie is currently working as Store Supervisor, acting as Assistant
Manager, at a high-end retail business - Fairfax & Favor, Holt.
She is a wife and mother of three young adults.
Leonie has built a huge rapport with her customers at Fairfax and Favor, which can be seen in many lovely public reviews on Trip Advisor, Google and on the Facebook business Club page. She is within the top ten of sellers (over 100 store and event staff) across the business.
Leonie is looking for a new chapter of work, closer to home and a new challenge and would welcome the opportunity to meet your hard working team!
Timeline
Store Supervisor
Fairfax & Favor Holt
2024.10 - Current
Groom, Wholesale Assistant
GJL Animal Feeds
2022.01 - 2024.09
Teaching Assistant in Behaviour Unit
Kings Lynn Academy
2019.09 - 2021.12
Receptionist
Rose & Crown
2004.01 - 2019.08
Customer Services Supervisor
Adrian Flux Insurance
1993.09 - 2003.08
NVQ Level 1 & 2 – Secretarial Work -
College of West Anglia (1991-1993)
8 GCSE's - Grade C and above (inc Maths & English) -
Smithdon High School (1986-1991)