Summary
Overview
Work history
Education
Skills
References
Background
Hobbies and Interests
Timeline
Generic
Emma Staples

Emma Staples

Whissonsett,Norfolk

Summary

Hardworking, professional and fun teamplayer. Motivated to learn, grow and excel. Currently working in high end retail as Store Supervisor (acting as Assistant Manager) at Fairfax & Favor's flagship store in Holt. Infinite experience of delivering customer service satisfaction and keeping the client at heart in both the Retail and Travel and Tourism industry.

Overview

18
18
years of professional experience

Work history

Store Supervisor

Fairfax & Favor
Holt, Norfolk
10.2022 - Current
  • Working alongside the Store Manager to lead our team to deliver excellent customer experiences.
  • Meeting weekly, monthly and yearly targets and company KPI's.
  • Coaching and developing new team members.
  • Weekly, mid-weekly and monthly reporting to Regional Manager.
  • Provided friendly, courteous service, maximising positive customer satisfaction.
  • Liaising with other departments on a regular basis.
  • Store deliveries and returns.
  • Overseeing daily till reconciliation and reporting.
  • Using internal software and POS systems.
  • Building a strong genuine rapport with customers.
  • Thinking creatively to boost store performance.
  • Planning and hosting VIP exclusive events in-store and collaborating with other businesses.
  • Created an inviting store environment enhancing customer shopping experiences.
  • Fostered team collaboration, creating a supportive work atmosphere for staff members.
  • One to one private appointment hosting,
  • Working in fast paced environment, especially during school holidays and the festive period.
  • Assisted in inventory management to maintain sufficient stock levels.
  • Supported management in recruitment and staff development processes.

Project Manager

Staples Builders & Sons Ltd
Whissonsett, Norfolk
08.2018 - 12.2020
  • Ensured customers were greeted warmly.
  • Liaising with builders merchants.
  • Supported document management, calender organisation and preparation for onsite meetings.
  • Coordinated itinerary and scheduled appointments.
  • Enhanced customer satisfaction ratings by resolving any unforeseen issues efficiently.
  • Supported operational workflow.
  • Interacted with other contractors and professional services to direct activities and communicate instruction.

Customer Service Supervisor

Zest Car Rental
Dereham, Norfolk
05.2007 - 02.2015
  • Long-term role within the Travel and Tourism Sector. Started as a role alongside studying my A-Levels, which developed into a long term permanent role up until I had my second son.
  • Customer service based role for an international car hire broker.
  • Liaised with worldwide suppliers from all nationalities on a daily basis.
  • Handled customer enquiries with professionalism, providing timely and effective resolutions.
  • Represented the business at the Excel London Show on numerous occasions.
  • Trained, led and motivated the team to deliver exceptional customer service to both customers and business partner suppliers.
  • Understanding of the importance of creating seamless and unforgettable experiences for customers travelling on their holiday/s.


Education

A-Levels -

Dereham Sixth Form
Norwich, Norfolk
07.2007 -

GCSEs -

Dereham Neatherd High School
Norfolk
07.2005 -

Skills

  • Ability to work in busy high end environments, keeping the client at heart always, delivering an exceptionally high level of service
  • Excellent prioritisation and organisational skills
  • Team player
  • Ambitious and positive mindset
  • Honest, empathetic and ethical
  • Passionate and trustworthy
  • Flexible, reliable and willing to learn
  • Full clean driving license
  • Stock management
  • Visual merchandising
  • Training and Development
  • Employee motivation
  • Shop floor management
  • Till reconciliations
  • Stock control procedures
  • Merchandising knowledge
  • Resilience under pressure
  • Understanding of sustainability
  • Health and Safety Regulations and Compliance
  • Team Leadership
  • Communication skills
  • Social media marketing
  • Appreciation and understanding of the importance of security
  • Understanding the significance of enhancing customer experiences, creating unforgettable memories

References

References available upon request.

Background

Emma is currently working as Store Supervisor at a high end retail business - Fairfax & Favor, Holt.


Emma is a wife, mother of two sons (14 years old, 10 years old and Tulip her 6 month old German Shepherd pup!) and has lived in Norfolk for the past 22 years.


She loves living in Norfolk, as it reminds her of her upbringing in New Zealand (dual citizenship). She has many memories of visiting the Royal Estates as both a child and an adult, and each was a unique and magical experience.


As Emma had children in her early twenties, she is at a stage in her life where she wants to focus on her career.


Emma is looking for a new chapter of work and would welcome the opportunity to meet your wonderful team!


Hobbies and Interests

  • Home interior and design.
  • Travel and making memories.
  • Meeting new people.
  • Hand-pouring candles and wax melts (did own a small business) before the market flooded, as many decided to start making candles during COVID.
  • Cooking and dining.
  • Family, friend and GSD pup quality time.
  • DOG LOVER!

Timeline

Store Supervisor

Fairfax & Favor
10.2022 - Current

Project Manager

Staples Builders & Sons Ltd
08.2018 - 12.2020

A-Levels -

Dereham Sixth Form
07.2007 -

Customer Service Supervisor

Zest Car Rental
05.2007 - 02.2015

GCSEs -

Dereham Neatherd High School
07.2005 -

Similar Profiles

Create profile
Emma Staples