Max O'Riordan
Selby,North Yorkshire
Summary
Dedicated and reliable retail professional with three years of experience at Greggs, including two years as a Supervisor/Manager overseeing staff and daily operations. Skilled in customer service excellence, cash handling, stock control, and team leadership, with a proven ability to maintain high standards in fast-paced environments. Known for strong communication, problem-solving, and adaptability. Currently attending college Monday to Wednesday, pursuing a Level 2 Plumbing course, and seeking a local part-time position where I can contribute my experience, work ethic, and enthusiasm to deliver outstanding service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Store Supervisor
Greggs Bakery
Nottingham
06.2023 - Current
- Resolved customer complaints promptly, resulting in increased satisfaction rates.
- Fostered a positive work culture to enhance employee morale.
- Managed daily operations to improve productivity across teams.
- Delegated tasks effectively, achieving balanced workload among team members.
- Oversaw inventory management to prevent stock shortages and excesses.
- Implemented company policies to maintain high service delivery standards.
- Trained new hires and established mentoring relationships to enhance performance.
Barista
Viva! Vegan Kiosk
London
10.2020 - 11.2020
- Based in the Queen Elizabeth Olympic Park in London
- Most of my time was spent serving customers, which included taking orders and handling money and transactions via iPad
- Made coffees and helped clean up the kiosk and outside seating areas.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
Education
GCSEs - GCSE
Bluecoat Aspley Academy
England 09.2017 - 05.2022
City and Guilds lvl 1 plumbing - Plumbing
Nottingham College
Nottingham 09.2023 - 04.2024
Skills
- Customer Service Excellence – Proven ability to deliver friendly, efficient service and resolve issues promptly
- Leadership & Team Management – Two years as Supervisor/Manager at Greggs, overseeing staff and daily operations
- Cash Handling & Till Operations – Accurate handling of transactions and balancing tills
- Stock Control & Merchandising – Experience in managing inventory and maintaining product displays
- Problem-Solving & Adaptability – Quick to respond to challenges in a busy retail environment
- Communication – Extremely strong communicator with a high level of confidence
- Tech-Savvy – Quick learner with a wide range of technical skills
- Diligent – Maintained 97% attendance throughout secondary school and college; takes pride in responsibilities
- Physically Fit & Energetic – High stamina and enthusiasm for longer shifts
Affiliations
- Traveling around the county with my dad watching West Ham
- Getting out of the house especially to walk the dog
- Spending time with family or friends doing a wide range of activities
Timeline
City and Guilds lvl 1 plumbing - Plumbing
Nottingham College
09.2023 - 04.2024
Store Supervisor
Greggs Bakery
06.2023 - Current
Barista
Viva! Vegan Kiosk
10.2020 - 11.2020
GCSEs - GCSE
Bluecoat Aspley Academy
09.2017 - 05.2022