Leon-Lubicz K Wa-Tama
London
Summary
Friendly and professional individual with strong communication and organisational skills. Proficient in managing phone systems and handling customer enquiries, ensuring smooth daily operations. Committed to creating welcoming environment and enhancing visitor experiences.
Overview
9
9
years of professional experience
2027
2027
years of post-secondary education
Work history
Customer Service Officer
Unite Students
Camden / King’s Cross / Kentish Town
2023.08 - 2026.02
- Handle customer enquiries relating to tenancy agreements, payments, safety, and wellbeing.
- Log cases, incidents, and follow-ups accurately using internal systems.
- Apply company policies and procedures when resolving customer issues.
- Liaise with internal departments to ensure timely and effective resolution.
- Provide interpreting support to customers requiring assistance understanding documentation and processes.
Vehicle Specialist Representative (Customer Service)
Tesla
2022.02 - 2023.07
- Managed customer communications during vehicle inspections and handover processes.
- Completed compliance-based documentation with high attention to detail.
- Ensured all safety and legal requirements were met before customer delivery.
- Responded professionally to customer queries and escalated issues when required.
Assistant Events Manager (Customer & Administrative Support)
The Grove Hotel
Watford
2019.03 - 2022.01
- Managed customer communications, bookings, and documentation in an office setting.
- Coordinated schedules, contracts, and internal records.
- Resolved client issues efficiently while maintaining professional standards.
- Supported operational teams with administrative and organisational tasks.
Customer Service Officer
Saint Luke’s Hospice
Harrow
2018.01 - 2018.06
- Respond to enquiries from service users and external stakeholders.
- Maintain confidential records in line with GDPR regulations.
- Provide administrative support, data entry, and documentation processing.
- Communicate sensitively and clearly in a regulated care environment.
- Maintained tidy reception area, creating an inviting environment for visitors.
- Coordinated courier services, ensuring timely collection and delivery of parcels.
Sorting Officer
Royal Mail
Greenford
2017.01 - 2018.01
- Processed sensitive and time-critical correspondence accurately.
- Updated internal records and supported customer-related enquiries.
- Followed strict procedures and compliance standards.
Education
Music Production Level 2 -
WM College
CamdenWarehousing & Forklift Driving Certificate - undefined
West London College
PTLLS – Training in Adult Education - undefined
WM College
CamdenFoundation Diploma - Fine Art
2012.01 - 2013.01
Music Technology & Multimedia Production - undefined
Thames Valley University
2006.01 - 2008.01
Sound Engineering Parts 1 & 2 (City & Guilds) - undefined
City of Westminster College
2000.01 - 2001.01
Skills
- Communication proficiency
- Online payment system handling
- CRM systems usage
- Patience and composure
- Time management mastery
- Language proficiency
- Customer interaction
- Microsoft Office
Additional Experience
Brent Hub, Volunteer Support, Assisted community members with enquiries, form completion, and general support., Provided guidance and advocacy in a structured, service-focused environment.
Languages
French
Fluent
Portuguese
Fluent
References
References available upon request.
Timeline
Customer Service Officer
Unite Students
2023.08 - 2026.02
Vehicle Specialist Representative (Customer Service)
Tesla
2022.02 - 2023.07
Assistant Events Manager (Customer & Administrative Support)
The Grove Hotel
2019.03 - 2022.01
Customer Service Officer
Saint Luke’s Hospice
2018.01 - 2018.06
Sorting Officer
Royal Mail
2017.01 - 2018.01
Foundation Diploma - Fine Art
2012.01 - 2013.01
Music Technology & Multimedia Production - undefined
Thames Valley University
2006.01 - 2008.01
Sound Engineering Parts 1 & 2 (City & Guilds) - undefined
City of Westminster College
2000.01 - 2001.01
Warehousing & Forklift Driving Certificate - undefined
West London College
PTLLS – Training in Adult Education - undefined
WM College
Music Production Level 2 -
WM College