Customer service officer
- Delivered high-quality service with attention to detail and professionalism.
- Learnt new software systems rapidly, enhancing overall work efficiency.
- Improved customer satisfaction by providing prompt and efficient service.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Managed difficult customer situations for maintaining company reputation.
- Conducted regular follow-up calls for improved customer retention rates.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Met daily targets by efficiently managing workload within set timelines.
- Followed company guidelines to ensure consistent quality of service.
- Addressed customer queries, resulting in enhanced customer confidence.
- Utilised strong communication skills for handling customer complaints effectively.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Responded to customer queries and provided excellent customer service.