Summary
Work History
Education
Skills
Languages
References
Timeline
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Md Fahad Kabir

Md Fahad Kabir

Ilford

Summary

Dynamic and results-driven professional with a strong background in customer service and sales. Demonstrates exceptional communication proficiency and technical skills, with expertise in outbound call making and sales persuasion. Adept at managing customer complaints and queries with a positive attitude, while ensuring adherence to company policies and product knowledge expertise. Proficient in Microsoft Office Suite, including Word, and skilled in data analysis. A team player committed to delivering clear communication and outstanding customer service. Aspires to leverage skills in a challenging role that fosters professional growth and contributes to organisational success.

Hardworking student with excellent interpersonal and communication skills. Ready to learn from customer service team and gain practical experience. Enthusiastic about helping others and delivering exceptional customer service.

Work History

Customer service officer

Genex Infosys Plc
Chattogram, Bangladesh
09.2024 - 01.2025
  • Delivered high-quality service with attention to detail and professionalism.
  • Learnt new software systems rapidly, enhancing overall work efficiency.
  • Improved customer satisfaction by providing prompt and efficient service.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.
  • Managed difficult customer situations for maintaining company reputation.
  • Conducted regular follow-up calls for improved customer retention rates.
  • Adapted quickly to product changes or updates, resulting in minimal disruption to service.
  • Met daily targets by efficiently managing workload within set timelines.
  • Followed company guidelines to ensure consistent quality of service.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Utilised strong communication skills for handling customer complaints effectively.
  • Promoted a welcoming atmosphere, leading to increased return customers.
  • Responded to customer queries and provided excellent customer service.

Education

Bachelor of Business Administration - Business Management

London Metropolitan University
London
05.2025 -

A-Levels - Science

Ispahani Public School and College
Chattogram, Bangladesh
07.2020 - 12.2022

GCSEs - Science

Garib-E-Newaz High School
Chattogram, Bangladesh
01.2018 - 05.2020

Skills

  • Communication proficiency
  • Technical proficiency
  • Outbound call making
  • Sales persuasion
  • Knowledge of company policies
  • Product knowledge expertise
  • Team player
  • Complaint management
  • Customer Service
  • Microsoft Office Suite
  • Clear communication
  • Positive attitude
  • Data analysis
  • Customer services
  • Microsoft Word
  • Customer queries

Languages

English
Advanced
Bengali
Native

References

References available upon request.

Timeline

Bachelor of Business Administration - Business Management

London Metropolitan University
05.2025 -

Customer service officer

Genex Infosys Plc
09.2024 - 01.2025

A-Levels - Science

Ispahani Public School and College
07.2020 - 12.2022

GCSEs - Science

Garib-E-Newaz High School
01.2018 - 05.2020
Md Fahad Kabir