Busola Agbetuyi
Airdrie,Scotland
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Customer service officer
Randstad UK LTD
Airdrie, North Lanarkshire
2025.05 - Current
- Delivered high-quality service with attention to detail and professionalism.
- Streamlined information flow through organised record keeping.
- Prioritised tasks as per urgency, ensuring completion of all functions within the shift.
- Followed company guidelines to ensure consistent quality of service.
- Met daily targets by efficiently managing workload within set timelines.
- Responded to customer queries and provided excellent customer service.
- Recorded and processed customer data accurately.
- Registered customer information to maintain accurate records.
- Responded to and summarised customer complaints and feedback.
- Resolved complaints with proactive problem-solving and analysis.
Customer services and sales agent
HSBC UK
Hamilton, South Lanarkshire
2024.09 - 2025.02
- Collaborated closely with other departments to ensure a comprehensive approach to problem-solving and complaint resolution.
- Maintained confidentiality of sensitive customer data as per GDPR guidelines.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Multitasked between calls and administrative tasks effectively during peak hours.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled complaints professionally, ensured customer contentment at the end of each call interaction.
- Recommended suitable products according to customer needs, drove upselling efforts successfully.
- Delivered exceptional service for increased customer loyalty.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
Health care assistant
Caley Homecare Ltd
Edinburgh, Scotland
2023.05 - 2024.07
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
Care support worker
NO 1 Healthcare Ltd
Glasgow, Glasgow City
2022.12 - 2023.08
- Delivered high-quality care by closely following individualised care plans.
- Enhanced patient dignity with respectful personal care assistance.
- Monitored changes in behaviour or health status to alert medical professionals promptly.
- Addressed dietary needs by preparing nutritionally balanced meals.
- Provided emotional support for distressed individuals to foster calm environments.
- Encouraged participation in recreational activities for enhanced quality of life.
- Documented all care provided accurately, improving communication amongst team members.
Relationship manager
Wema Bank Plc
Ado Ekiti, Nigeria
2012.03 - 2022.10
- Streamlined internal procedures to increase productivity and efficiency levels.
- Built lasting relationships with key stakeholders through consistent engagement activities.
- Focused on strategic planning for improved operational efficiency.
- Managed complex client portfolios to maintain profitable relations.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Organised team meetings, facilitated effective communication among members.
- Drove sales initiatives that resulted in increased market share.
- Established strong client relationships by providing exceptional customer service.
- Identified potential risks, ensured proper risk management measures were in place.
- Identified and developed new business opportunities, expanding existing client bases.
Marketing officer
United Bank For Africa
Ado Ekiti, Nigeria
2009.07 - 2011.04
- Achieved increased market share by formulating effective advertising strategies.
- Gained media exposure by pitching captivating press releases.
- Coordinated promotional events, resulting in deeper customer engagement.
- Designed impactful marketing materials for better product visibility.
- Reviewed competitor activities regularly, maintaining competitive edge in the marketplace.
- Championed customer relationship management initiatives resulting in enhanced loyalty and retention.
- Developed strategic marketing plans to increase brand awareness.
Education
Master of Science - International Operations and Supply Chains Management(CIPS accredited}
Glasgow Caledonian University
Glasgow 2022.09 - 2024.07
Bachelor of Science - Banking and Finance
University of Ado Ekiti
Ado Ekiti,Nigeria 2004.09 - 2007.08
Secondary School Leaving Certificate - Commercial
Omuo Comprehensive High School
Omuo Ekiti 1997.09 - 2000.07
Skills
- Empathetic communication
- Client Relationship Management
- Sales and marketing strategy
- Extensive product knowledge
- Proactive outreach
- Communication proficiency
- Cost reduction techniques
- Leadership skills
Timeline
Customer service officer
Randstad UK LTD
2025.05 - Current
Customer services and sales agent
HSBC UK
2024.09 - 2025.02
Health care assistant
Caley Homecare Ltd
2023.05 - 2024.07
Care support worker
NO 1 Healthcare Ltd
2022.12 - 2023.08
Master of Science - International Operations and Supply Chains Management(CIPS accredited}
Glasgow Caledonian University
2022.09 - 2024.07
Relationship manager
Wema Bank Plc
2012.03 - 2022.10
Marketing officer
United Bank For Africa
2009.07 - 2011.04
Bachelor of Science - Banking and Finance
University of Ado Ekiti
2004.09 - 2007.08
Secondary School Leaving Certificate - Commercial
Omuo Comprehensive High School
1997.09 - 2000.07