Hi, I’m
Leon Clements
glasgow,Glasgow City
Summary
Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service from a young age with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with the ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging positions within a fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
5
years of professional experience
2
years of post-secondary education
Work history
The fishmarket newhaven Edinburgh, Midlothian
Waiter
2018.05 - 2023.09 (5 education.years_Label & 4 education.months_Label)
Job overview
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Delivered food and drinks from the kitchen to respective tables to meet timely expectations.
- Calculated charges, issued bills and collected payments, processing accurately to avoid discrepancies.
- Responsibility for oversight and training of new employees.
- Varied work from waiter, bartender, takeaway front of the house, kitchen porter, and overall help with kitchen and food preparation.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Increased order value by upselling sides, drinks and desserts.
Education
Glasgow Caledonian UniversityGlasgow
BSc (Hons) from Construction Management
2021.09
Trinity AcademyEdinburgh
Certificate of Higher Education from Business Management, Graphic communication, Physical Education, English
2020.08 - 2021.05 (9 education.months_Label)
Trinity AcademyEdinburgh
Certificate of Higher Education from Mathematics, Design and Manufacture, Biology, Practical woodwork
2019.08 - 2020.05 (9 education.months_Label)
Trinity AcademyEdinburgh
Scottish Qualifications Certificate from Biology, Business Management, Design and Manufacture, Mathematics, English, Physical Education
2018.08 - 2019.05 (9 education.months_Label)
Skills
- Food and beverage knowledge
- Fine dining experience
- Upbeat, outgoing and positive
- Food safety understanding
- Effective sales techniques
- Extensive hospitality background
- Highly responsible and reliable
- Efficient under pressure
- Cleaning requirements
- High-volume dining
- Table service
- Communication skills
- Computer skills
- Leadership
- Management skills
- Problem-solving
- Time Management
- Carer skills
Timeline
Glasgow Caledonian University
BSc (Hons) from Construction Management
2021.09
Trinity Academy
Certificate of Higher Education from Business Management, Graphic communication, Physical Education, English
2020.08 - 2021.05 (9 education.months_Label)
Trinity Academy
Certificate of Higher Education from Mathematics, Design and Manufacture, Biology, Practical woodwork
2019.08 - 2020.05 (9 education.months_Label)
Trinity Academy
Scottish Qualifications Certificate from Biology, Business Management, Design and Manufacture, Mathematics, English, Physical Education
2018.08 - 2019.05 (9 education.months_Label)
Waiter
The fishmarket newhaven
2018.05 - 2023.09 (5 education.years_Label & 4 education.months_Label)