Summary
Overview
Work history
Education
Skills
Languages
Timeline

Leandro Martins

Carshalton,Sutton

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of post-secondary education

Work history

Waiter

ciao italia
Banstead, Surrey
06.2022 - 09.2022
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Practiced healthy and safety measures to comply with regulations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

GCSEs - Computing and IT

Nescot College, Epsom, Surrey
09.2022 - 06.2023

Skills

  • Food safety understanding
  • Extensive hospitality background
  • Upbeat, outgoing and positive
  • Cleaning requirements
  • Guest rapport
  • Menu knowledge
  • Table check-ins
  • Point Of Sale system operation
  • Interpersonal skills
  • COVID-19 hygiene measures
  • Spirits, wine and food service
  • Table service
  • Efficient payment processing
  • Spirits knowledge
  • Highly responsible and reliable
  • Fine dining experience
  • Efficient under pressure
  • Effective sales techniques
  • Menu memorisation
  • Food hygiene protocol
  • Food and beverage service
  • High-volume dining
  • Food and beverage knowledge

Languages

Portuguese
Native
English
Advanced
Spanish
Elementary

Timeline

Nescot College - GCSEs, Computing and IT
09.2022 - 06.2023
Waiter - ciao italia
06.2022 - 09.2022
Leandro Martins