Lennon Southgate
Wymondham,United Kingdom
Summary
Knowledgeable about customer service and retail management. Strong skills in communication, sales, and team coordination. Ready to use and develop problem-solving, organisation, and customer engagement skills.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Front of house team member
Green Pastures
Norwich, Norfolk
2024.10 - 2026.06
- Enhanced customer experiences by delivering outstanding service and product knowledge.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Recommended menu items to guests, enhancing their dining experience.
- Promoted current offers through creative promotional displays and targeted upselling.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Memorised complete menu and offered guests knowledgeable suggestions.
Coupa Intern - Work experience
Coupa Software
Reading, Berkshire
2023.07 - 2023.07
- Supported general office administration tasks.
- Participated in meetings to facilitate communication.
- Assisted in market research activities.
- Engaged in product development initiatives.
- Managed finance administration duties.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
Education
GCSEs -
Hobart High School
Norton 2019.09 - 2024.07
A-Levels -
City College Norwich
Norwich 2024.09 - 2026.06
Skills
Communication skills
Composure under pressure
Allergen awareness
Health and safety compliance
Task flexibility
Patience and tolerance
Effective coordination
Upselling techniques
Professionalism and etiquette
Complaint resolution
Certification
Food Allergy and Intolerance Training
References
References available upon request.
Timeline
Front of house team member
Green Pastures
2024.10 - 2026.06
A-Levels -
City College Norwich
2024.09 - 2026.06
Coupa Intern - Work experience
Coupa Software
2023.07 - 2023.07
GCSEs -
Hobart High School
2019.09 - 2024.07