Leila Shirazi
London
Summary
Customer-focused professional with a solid background in service and communication, fostering positive relationships with parents and carers. Handles enquiries with confidence, delivers clear information, and supports problem-solving under pressure. Excels in active listening and time management, committed to teamwork and collaboration to improve service delivery.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work history
Teaching assistant in primary school
Danegrove Primary school
london, Hertfordshire
2019.11 - Current
- Collaborated with teachers to implement engaging lessons, increasing student participation.
- Conducted regular reading sessions that enhanced literacy skills in young learners.
- Facilitated group activities during lessons which promoted team-work amongst students.
- Developed visual aids for lessons, improving learner engagement and comprehension of key concepts.
- Monitored pupil behaviour during class time, ensuring a conducive learning environment.
- Supervised children during break times to ensure their safety on school premises.
- Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
Early years practitioner
Busy Bees
Enfield
2019.09 - 2020.01
Early years practitioner
Bright Stars
Southgate
2016.10 - 2019.09
Early years practitioner
Busy Bees
Mill Hill, Barnet
2014.03 - 2016.10
Sales assistant
Iceland
Barnet
2004.08 - 2009.05
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Demonstrated products effectively leading to increased sales conversions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
Education
BA in Teaching and Learning - Education
Middlesex University
London, England 2021.09 - 2024.07
Skills
- Excellent customer service and communication skills
- Friendly and professional manner
- Building positive relationships with parents and carers
- Handling enquiries confidently and politely
- Active listening and problem-solving
- Dealing with concerns calmly and professionally
- Providing clear information and support
- Time management and organisation
- Working well under pressure
- Teamwork and collaboration
Affiliations
- Art and Craft, family time, cooking
Timeline
BA in Teaching and Learning - Education
Middlesex University
2021.09 - 2024.07
Teaching assistant in primary school
Danegrove Primary school
2019.11 - Current
Early years practitioner
Busy Bees
2019.09 - 2020.01
Early years practitioner
Bright Stars
2016.10 - 2019.09
Early years practitioner
Busy Bees
2014.03 - 2016.10
Sales assistant
Iceland
2004.08 - 2009.05