Summary
Overview
Work history
Education
Skills
Timeline
Generic

Leila Deme

Birningham,West Midlands

Summary

My name is Leila Deme, I am a 21 year old who is currently studying Law with criminal Justice at Birmingham City University. I am looking for a job where I can make a difference and develop my skills in preparation for my future.

As a law student in my last year, I have developed a variety of skills that are crucial for navigating both my academic journey and future career. One of the primary skills I've honed is analytical thinking. This ability helps me break down intricate cases and statutes, allowing me to provide reasoned arguments and solutions.

Research is another vital skill I've cultivated. Whether it's diving into case law or exploring statutes, I've learned how to efficiently locate and interpret relevant legal texts.

Communication skills is a skill i attained from both working and studying. My written and verbal abilities, are paramount in the field of law, and I've worked hard to improve these. Drafting essays, legal memos, and case briefs have taught me to write persuasively and succinctly.

Time management is an area where I've seen significant growth. Balancing a demanding workload requires meticulous planning and prioritization, ensuring that I meet deadlines while maintaining a high standard of work. Alongside this, critical thinking allows me to approach problems creatively and consider various perspectives.

Lastly, I've learned the importance of working as a team. While law often seems like a solitary undertaking, many tasks require teamwork. I've participated in study groups and mock trials where collaboration and the exchange of ideas have been crucial for success.

Overview

7
7
years of professional experience

Work history

Trade Customer Advisor

B&Q
Birmingham, West Midlands
12.2019 - Current
  • Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
  • Cultivated strong relationships with customers to drive engagement.
  • Achieved higher customer retention through consistent follow-ups and updates.
  • Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
  • Stayed updated on company policies, enabling accurate information dissemination to customers.
  • Developed rapport with customers for improved loyalty and repeat business.
  • Managed large volumes of incoming calls for efficient customer service operations.

School secretary/ Assistant

Bellenden Primary School
London, greater London
07.2018 - 09.2025
  • Handled all incoming calls and correspondence promptly, fostering positive relations with external parties.
  • Maintained up-to-date student records, adhering to confidentiality protocols.
  • Handled complaints from parents or students resolving issues professionally.
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Welcomed visitors at reception area creating a friendly atmosphere.

YOS Panel Member

YOT Catford
London , Greater London
03.2022 - 09.2022
  • Developed effective intervention plans for reducing re-offending rates.
  • Delivered training sessions on youth offending issues, enhancing staff knowledge and understanding.
  • Enhanced youth rehabilitation by conducting comprehensive assessments of young offenders.
  • Supported families in crisis situations, providing advice and counselling as needed.
  • Improved community safety with the implementation of tailored preventative strategies.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.

Education

GCSEs -

Kingsdale Foundation School
London
09.2015 - 07.2020

Btec - Business, Finance & Law

Southwark College
London
09.2021 - 06.2023

Bachelor of Law - Law with Criminal Justice

Birmingham City University
Birmingham
09.2022 -

Skills

  • Strong written communication
  • Legal terminology command
  • Case management software proficiency
  • Conflict Resolution
  • Organizational Skills
  • Attention to Detail
  • Time Management
  • Research Skills
  • Discretion and Confidentiality
  • Adaptability
  • Teamworking
  • Friendly Persona

Timeline

Bachelor of Law - Law with Criminal Justice

Birmingham City University
09.2022 -

YOS Panel Member

YOT Catford
03.2022 - 09.2022

Btec - Business, Finance & Law

Southwark College
09.2021 - 06.2023

Trade Customer Advisor

B&Q
12.2019 - Current

School secretary/ Assistant

Bellenden Primary School
07.2018 - 09.2025

GCSEs -

Kingsdale Foundation School
09.2015 - 07.2020
Leila Deme