Jeffrey Ramos
South Shields,Tyne and Wear
Summary
Dedicated professional with 5 years of expertise in customer service and education, proficient in Microsoft Office and data entry. Demonstrates outstanding written communication skills and a thorough understanding of compliance requirements. Adept at email correspondence and utilising the Microsoft suite to enhance productivity. Committed to delivering exceptional customer experiences and facilitating seamless onboarding processes.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Executive Customer Service Advisor
Verisure UK
09.2024 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Offered technical support, leading to enhanced user experience.
- Assisted customers in making informed decisions by providing detailed product information.
Customer Service Representative / Assistant Manager
Teleperformance Philippines Inc.
08.2019 - 05.2024
- Received and resolved customer complaints escalated by staff.
- Facilitated communication and collaboration across departments.
- Ensured business objectives met through strategic planning.
- Improved operational efficiency by identifying areas of improvement.
Customer Service Representative
SPI Global Technologies Inc.
05.2017 - 10.2017
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained excellent client satisfaction by providing in-depth support.
- Provided exceptional customer service, enhancing client satisfaction.
Education
Associate - Computer Technology
University of the City of Muntinlupa
Philippines 06.2012 - 05.2014
Skills
- Strong written communication
- Microsoft Office
- Customer education and onboarding
- Customer service expert
- Data entry proficiency
- Outstanding customer service
- Basic computer knowledge
- Compliance understanding
- Email correspondence expertise
- Microsoft suite expertise
Timeline
Executive Customer Service Advisor
Verisure UK
09.2024 - Current
Customer Service Representative / Assistant Manager
Teleperformance Philippines Inc.
08.2019 - 05.2024
Customer Service Representative
SPI Global Technologies Inc.
05.2017 - 10.2017
Associate - Computer Technology
University of the City of Muntinlupa
06.2012 - 05.2014