Freddy Marshall
Bedford
Summary
Verstile professional with 5+ years combined experience in delivering exceptional customer centrered service, driving sales, processing orders, pushing loyalty schemes, boosting customer retnetion and building customer report, with extensive product knowledge and first hand experience of the building trade.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Trade customer advisor
B&Q Trade Point
Bedford
02.2022 - Current
- Cashier, greeting customers, handling transactions, returns, exchanges
- Building rapport with customers, to boost client retention.
- Conducting regular inventory checks to avoid stock discrepancies
- Grown an extensive product knowledge for better recomendations
- Mixing paint and advising customers with painting
- Processing click & collect orders promptly for customers.
- Handling account data, identifying new and lapsing spenders.
- Trained and advised new collegues
- Promoting customer loyalty schemes
- Placing sales orders for customers, dealing with suppliers
Construction labourer
M. Marshall Glazing & Building Ltd
Bedford
02.2019 - 02.2022
- Supported in material preparations and instaltion of facia, sofit, guttering and the installation of PVC windows and doors.
- Maintained tools and equipment in proper working order, understanding tools and their functions.
- Collaberated and wokring on a team with electricians, plumbers, plasters, joiners and carpenters.
- Maintained a clean and hazard free working area, disposing of waste
- Liasing with customers, answering questions and helping strike deals
Reseller
Selling on Depop, Ebay and Vinted
Bedford
01.2023 - Current
- Launched a successful reselling business specializing in trainers and clothing.
- Researched market trends to source high-demand items.
- Managed inventory, pricing, packaging, posting logistics.
- Built excellent customer relationships, achieving over 200, 5-star reviews.
- Enhanced negotiation and interpersonal skills when sourcing inventory.
Education
Foundation Degree in Arts -
UAL University of Art London
London 09.2023 - 06.2024
A-Levels -
Kimberley Sixth Form College
Stewartby, Bedford 09.2021 - 06.2023
GCSEs -
Wootton Upper School
Wootton, Bedford 09.2018 - 06.2021
Skills
- Office 365 (Word, Power Point, Excel)
- POS till trained
- Digital Collegue (stock management)
- IPS (store pricing software)
- Challenge 25 trained
- Folk Lift Truck banksman trained
- PPT (Powered Pallet Truck) trained
- WAV (Work Assist Platform) trained
- Paint Mixing Machine trained
References
References available upon request.
Timeline
Foundation Degree in Arts -
UAL University of Art London
09.2023 - 06.2024
Reseller
Selling on Depop, Ebay and Vinted
01.2023 - Current
Trade customer advisor
B&Q Trade Point
02.2022 - Current
A-Levels -
Kimberley Sixth Form College
09.2021 - 06.2023
Construction labourer
M. Marshall Glazing & Building Ltd
02.2019 - 02.2022
GCSEs -
Wootton Upper School
09.2018 - 06.2021
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