Leeanne Smith
Wadworth
Summary
Dedicated professional with expertise in caring,care plan development and person-centred care implementation. Demonstrates strong leadership qualities and the ability to motivate others, fostering effective multi-disciplinary team collaboration. Skilled in risk assessment techniques, infection control measures, and health and safety compliance, ensuring quality assurance and proactive risk management. Committed to continuous learning and excellence, with a bit of experience in recruitment, and a lot of experience within training and safeguarding procedures. Passionate about providing compassionate care while maintaining respect for confidentiality and resilience under pressure.
I have a gap in employment from Jan 2023 until present - I left my role as deputy manager when I became ill with cancer. I have had ongoing treatment and operations within this time and wanted to ensure I was fully recovered before taking on a new challenge or job role.
Overview
1
1
year of post-secondary education
26
26
years of professional experience
Work history
Customer Assistant
Morrisons
Doncaster, South yorkshire
2025.08 - Current
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Assisted customers with product selection to ensure satisfaction.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Collaborated efficiently with team members to maintain smooth store operations.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Ensured health and safety regulations complied within work premises at all times.
- Provided excellent customer service to ensure repeat business.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Adhered strictly to policies and procedures for continued company compliance.
- Performed daily opening and closing functions and inventory management.
- Built rapport with new and existing customers to boost client retention.
Deputy care manager
Hesley Group
Doncaster , South Yorkshire
2019.07 - 2023.01
- Planned and Led team meetings, improved communication and collaboration.
- Ensured compliance with health and safety regulations for increased care quality.
- Mitigated risk by carrying out comprehensive assessments and audits regularly.
- Assured adherence to CQC guidelines, maintained high standard of care services.
- Prioritised the needs of service users for personalised care provision.
- Managed staff rotas for optimal resource utilisation.
- Established strong relationships with families for better care provision.
- Supported the Care Manager in strategic decision-making to improve service quality.
- Conducted regular staff training sessions to enhance service standards.
- Improved care delivery by implementing effective management strategies.
- Developed comprehensive care plans, ensured better resident outcomes.
- Coordinated multidisciplinary teams to deliver person-centred care plans.
- Managed daily service operations through strategic care planning.
- Collaborated with external providers to meet patient care continuity needs.
- Collaborated with local authorities in safeguarding vulnerable patients.
- Stepped up to Registered manager to cover his annual leave/sickness.
- Designated safeguarding lead
- Fire officer
- First aider
- Therapeutic crisis intervention instructor
Team leader
Hesley Group
Doncaster , South Yorkshire
2018.06 - 2019.07
- Increased team morale by implementing regular feedback sessions.
- Led project coordination, resulting in timely delivery.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Ordering,stock counting and administration of medications
- Contributing to reports for meetings and reviews
- Organising staffing to ensure safe running of shift
- Training new employess in Safe administration of medication, safeguarding and TCI (therapeutic crisis intervention).
- Fire safety officer
- First Aider
Customer assistant
Morrisons
Doncaster, South Yorkshire
2015.03 - 2018.06
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Improved customer relations by promptly addressing queries and concerns.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Provided excellent customer service to ensure repeat business.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Ensured health and safety regulations complied within work premises at all times.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Qualified Support Worker
Hesley Group
Doncaster, South Yorkshire
2000.08 - 2015.03
- Provided transportation for medical appointments, ensuring timely arrival.
- Participated in regular team meetings, enhancing quality of care provided.
- Assisted in maintaining a clean environment for improved person we supports health.
- Promoted physical activity through assistance with exercises improving overall health condition of the young people.
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of young people by providing emotional support and companionship.
- Actively listened to concerns thus creating a comforting environment.
- Contributed feedback on young person's progress leading to adjustments in personalised care plans.
- Prepared nutritious meals that met special dietary needs.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Administered medication according to schedule, promoting optimal health outcomes.
- Helped achieve patient independence through guided tasks and activities.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided companionship during outings contributing to an active social life.
- Assured safety measures were met to prevent falls or accidents.
- Maintained detailed records of young person's behaviour changes for healthcare team reference.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong individual relationships through compassionate care and friendly rapport building.
- Monitored and documented behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Education
NVQ Level 3 - Caring for children and young people
City & Guilds
Doncaster Certificate of Higher Education - The care certificate
City & Guilds
DoncasterCertificate of Higher Education - Pathway to Team Manager
Morrisons
Doncaster 2017.06 - 2018.05
Associate Trainer - Therapeutic crisis intervention
Cornell university
New yorkSome College (No Degree) - English Literature
Doncaster College
Doncaster 1999-07
Some College (No Degree) - English Language
Doncaster College
Doncaster 1999-07
High School Diploma - Business Studies
Doncaster College
Doncaster 1999-07
Skills
- Care plan development
- Safeguarding lead and procedures experience
- Respect for confidentiality
- Compassionate care
- Person-Centred care
- Commitment to continuous learning
- Proficiency in medication administration
- Resilient under pressure
- Recruitment and training experience
- Health and Safety Compliance
- Team Leadership
- Effective communication
- Proactive
- Drive for excellence
- Passionate and motivated
Timeline
Customer Assistant
Morrisons
2025.08 - Current
Deputy care manager
Hesley Group
2019.07 - 2023.01
Team leader
Hesley Group
2018.06 - 2019.07
Certificate of Higher Education - Pathway to Team Manager
Morrisons
2017.06 - 2018.05
Customer assistant
Morrisons
2015.03 - 2018.06
Qualified Support Worker
Hesley Group
2000.08 - 2015.03
NVQ Level 3 - Caring for children and young people
City & Guilds
Certificate of Higher Education - The care certificate
City & Guilds
Associate Trainer - Therapeutic crisis intervention
Cornell university
Some College (No Degree) - English Literature
Doncaster College
Some College (No Degree) - English Language
Doncaster College
High School Diploma - Business Studies
Doncaster College