MD FAZLA Rabby
Wakefield ,United Kingdom
Summary
Dedicated professional with extensive expertise in customer service, care planning, and medical administration. Proficient in developing comprehensive care plans, managing medical appointments, and providing individual care assistance. Skilled in client behaviour management, disability awareness, and adhering to health and safety regulations. Adept at delivering emotional and mental support while ensuring effective time management and organisation. Committed to enhancing personal development support through meticulous daily activities planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer service representative
Food bazar superstore
London , United Kingdom
12.2021 - 03.2025
- Participated in team meetings sharing best practices for improving service delivery.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained clean and organised workspace to ensure efficient service.
- Resolved customer complaints professionally leading to higher retention rates.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Cashier
Food bazar
London , United Kingdom
12.2021 - 03.2025
- Packaged customer items carefully, ensuing merchandise safety.
- Maintained clean and organised workspace to ensure efficient service.
- Used Point of Sale system efficiently, speeding up transactions.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Assisted customers with enquiries to enhance their shopping experience.
- Balanced till at end of day, maintaining accurate records.
Senior sales executive
Oppo Bangladesh communications equipment ltd
Sylhet , Bangladesh
05.2018 - 09.2021
- Leveraged digital platforms for enhanced customer outreach and engagement.
- Crafted compelling proposals to attract prospective clients effectively.
- Developed strategic marketing plans, resulting in brand visibility upliftment.
- Identified areas of improvement through regular performance analysis, improving overall productivity.
- Trained junior executives on advanced selling techniques, enhancing their skill set.
- Cultivated effective partnerships for increased sales opportunities.
- Streamlined internal processes to improve efficiency in operations.
Volunteer worker
Re medical care home sylhet
Sylhet , Bangladesh
01.2017 - 04.2018
- Coordinated volunteer schedules to ensure optimal staffing during peak times.
- Organised weekly meetings for improved team coordination and collaboration.
- Improved team morale with proactive communication and problem-solving skills.
- Facilitated support for local charities by coordinating fundraising initiatives.
- Enriched children's learning experience through creative arts-and-crafts sessions.
- Created newsletters highlighting upcoming events, keeping community members informed.
Volunteer worker
Nursing home care sylhet.ltd
Sylhet , Bangladesh
02.2015 - 11.2016
- Painted local school buildings, enhancing their aesthetic appeal.
- Tutored students in English and Mathematics, improving their academic performance.
- Cleaned up local beaches, enhancing their overall appeal and safety for visitors.
- Enriched children's learning experience through creative arts-and-crafts sessions.
- Developed greater community involvement by organising local events and activities.
- Improved team morale with proactive communication and problem-solving skills.
- Assisted in food drives, providing meals for underprivileged families.
Education
Master of Business Administration - MSc business management
University of the West of England
Bristol 09.2021 -
Bachelor of arts in English - English
Sylhet international university
Bangladesh /2014 - /2019
Higher secondary - Humanities
Shahjalal city college
Bangladesh /2011 - /2013
Skills
- Customer service
- Service knowledge
- Care planning
- Care plan development
- Medical appointment management
- Client behaviour management
- Disability awareness
- Health and Safety regulations
- First Aid
- Medical administration
- First aid and CPR administration
- Individual care assistance
- Personal development support
- Time management and organisation
- Emotional and mental support
- Daily activities plan
Certification
- First Aid
- Disability awareness
- Safeguarding adults (level 1)
- Adult support worker training
- Health safety and welfare (incl. Coshh and Riddor)
- Children's mental health
Timeline
Customer service representative
Food bazar superstore
12.2021 - 03.2025
Cashier
Food bazar
12.2021 - 03.2025
Master of Business Administration - MSc business management
University of the West of England
09.2021 -
Senior sales executive
Oppo Bangladesh communications equipment ltd
05.2018 - 09.2021
Volunteer worker
Re medical care home sylhet
01.2017 - 04.2018
Volunteer worker
Nursing home care sylhet.ltd
02.2015 - 11.2016
Bachelor of arts in English - English
Sylhet international university
/2014 - /2019
Higher secondary - Humanities
Shahjalal city college
/2011 - /2013
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