Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Lee Tartaglia

Lee Tartaglia

Sutton Coldfield,West Midlands

Summary

Experienced in retail operations and customer service from weekly volunteer work at a local charity shop since the age of 14. Lee is passionate about participating in the local community and helping others, organising dozens of charity events through school or at home since an early age. They are engaged in politics with a party membership, brief work experience with several MPs and experience in speech-making (for example at the Midland's Engine Young People's Green Growth Assembly in 2022). Lee also has an avid interest in music, performing regularly at local venues with several bands as a singer and guitarist, and constantly developing skills through dedicated practice and online lessons. They have consistently been a high achieving student through secondary and sixth form, awaiting A-level results with teacher predictions of 4 A*.


Looking for a daytime job that allows them to learn new skills and develop experience in retail and/or customer service. Lee enjoys interpersonal communication and customer interaction, and feels prepared to passionately promote a brand while honing skills to produce optimal products and services.


Overview

4
4
years of professional experience

Work history

Charity shop volunteer

Birmingham Settlement
Sutton Coldfield, West Midlands
09.2021 - Current
  • Maintaining cleanliness and hygiene standards throughout the shop floor
  • Answering customer queries and providing information about products to assist customers' buying decisions
  • Assisting customers with finding specific products and recommending items
  • Demonstrating excellent customer service skills to ensure repeat business - including assisting customers with limited mobility or physical impairments
  • Encouraging gift aid sign-ups amongst donors, promoting the charity's mission with enthusiasm
  • Enhancing shop's aesthetic appeal by creating seasonal in-store and window displays
  • Keeping up to date with retail trends to suggest appropriate pricing strategies to management
  • Processing and displaying donations quickly to maximise sales opportunities, including steaming, tagging, sorting, pricing, hanging, cleaning and ensuring products are up to standard
  • Receiving and safely storing donations in appropriate locations
  • Sorting waste and recyclable materials from donations that don't meet retailing standards
  • Operating cash registers with accuracy and processing cash and card transactions
  • Managing, training and assisting less experienced volunteers while making them feel supported and comfortable in their environment

Education

GCSEs - Core subjects + Spanish, French, Portuguese, Religious Studies, Music

Sutton Coldfield Grammar School for Girls
Sutton Coldfield
09.2021 - 06.2023

A-Levels - Mathematics, Economics, Religious Studies, Spanish

Bishop Veseys Grammar School
Sutton Coldfield
09.2023 -

Skills

  • Product sorting
  • Till operation management
  • Tagging, sizing, pricing and steaming items
  • Recycling and waste management
  • Upholding health and safety requirements
  • Managing and assisting colleagues
  • Customer service and communication skills
  • Supporting customers and colleagues with special requirements
  • Promoting sales and charity events
  • Fashion trend expertise
  • In-store and window display design
  • Public speaking

Languages

Spanish
Advanced
Portuguese
Advanced

Timeline

A-Levels - Mathematics, Economics, Religious Studies, Spanish

Bishop Veseys Grammar School
09.2023 -

Charity shop volunteer

Birmingham Settlement
09.2021 - Current

GCSEs - Core subjects + Spanish, French, Portuguese, Religious Studies, Music

Sutton Coldfield Grammar School for Girls
09.2021 - 06.2023
Lee Tartaglia