Leanne Pike

• Managed departmental budgets ensuring adherence to supplier agreements

• Recruit, train and manage all team members in the above activities in conjunction with the General manager, ensuring that performance standards are understood and maintained.

• Collaborated with Head Chef to deliver high-quality, value-for-money catering service

• Monitored and supported dining areas during meal times to maintain high hospitality standards

• Facilitate service excellence at evening and weekend events

• Directed home team training to enhance customer service standards

• Assisted residents with breakfast service in the morning.
• Monitored food temperatures to ensure safety for consumption.
• Addressed residents' individual needs promptly.
• Contributed to a high-quality dining experience for residents daily.
• Set tables for meals to maintain dining standards.
• Checked supplies and restocked items regularly.
• Ensured residents' needs were met and welcomed feedback to enhance their experience.
• Maintained smooth operations and high standards consistently.
• Established a positive rapport with residents to encourage open communication about concerns.

• Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.
• Supported guests with immediate, knowledgeable assistance for diverse needs.
• Cleaned reception area regularly to maintain professional appearance.
• Monitored dining area to guarantee cleanliness and comfort, adhering to health and safety standards.
• Collaborated with management to organise special events and private functions, tailoring arrangements to meet specific client needs.
• Ensured a high quality welcoming dining and living experience, acting as an liason between kitchen staff and residents.
• Responsiblities include serving meals, taking orders, maintaining clean dining areas, replenishing stocks and providing emotional support

• Operated power tools efficiently, enabling precise cuts and alignments.
• Improved property aesthetics through careful selection of colours and designs.
• Completed exterior paintwork tasks with attention to detail for long-lasting results.
• Met tight deadlines, ensuring minimal disruption to clients' daily routines.
• Achieved client satisfaction by delivering high-quality painting and decorating services.
• Prepped surfaces for painting to ensure smooth application and lasting results.
• Maintained clean workspace to ensure safety and efficiency in task completion.
• Repaired walls before painting, resulting in a flawless finish.
• Selected appropriate materials for each job, maximising quality of finished work.
• Cleaned up floors, painting tools and supplies to remove excess and spilt paint.

• Conducted regular inspections for adherence to food hygiene norms and standards.
• Conducted regular meetings with staff; communicated updates and received feedback.
• Innovated promotional strategies, raised brand awareness in local community.
• Streamlined staff rotas to optimise efficiency.
• Implemented new menus, improved dining experience.
• Trained new team members, enhanced service quality.
• Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
• Monitored stock levels regularly; minimised waste and over-ordering incidents.
• Ensured compliance to health and safety regulations for safe dining environment.
• Planned menu changes seasonally for fresh dining options throughout the year.
• Developed relationships with suppliers for better inventory management.
• Coordinated events and parties to increase restaurant revenue.
• Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Streamlined service processes to increase efficiency.
• Documented all services provided, maintaining comprehensive records.
• Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
• Recommended additional services to customers according to their needs, boosting sales opportunities.
• Worked closely with other departments within dealership for seamless operations.
• Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
• Handled administrative tasks for effective service delivery.
• Delivered excellent customer service by understanding and meeting their requirements.
• Coordinated with technicians to ensure quality of service.
• Built rapport with customers, enhancing long-term relationships.
• Improved customer satisfaction by providing timely and accurate information.
• Responded to customer requests with friendly, knowledgeable service and support.

• Welcomed customers into the shop and helped them locate items.
• Educated customers about the brand to incite excitement about the company mission and values.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Motivate members of my team to deliver the best possible standards.
• Plan prioritise and delegate workloads.
• Role model of high standards of personal presentation.
• Organise Expected parents events with leading brand speakers in the community.
• Staff rotas.
• Daily and weekly banking procedures.
• Launching promotions and offers.
• Stocked and replenished merchandise according to shop merchandising layouts.
• Shared best practices for sales and customer service with other team members help improve the shops efficiently.
• Maintained established standards, including sales floor and promotional displays.

• My responsibilities fall broadly into two categories: (i) Management: I am a key holder & first aider with responsibility for staff rotas, ensuring the store is welcoming to customers and appropriately stocked (ii) Sales advising customers and personal shopping, taking payment for goods, dealing with refunds.
• BHS is a leading department store that is currently in receivership.

• I was responsible for providing services and support to enable people to live independently at home.
• I was able to understand and adapt to the different needs of individuals, talking to people about their needs and taking appropriate actions that would be agreeable to the client and my employer.

• Main duties were handling customers transactions, dealing with refunds, answering queries from customers and keeping the store clean, tidy and welcoming.

• I was responsible for the staff rotas, ensuring the shop was opened and closed at correct times, ensuring the shop was tidy and welcoming, maintaining stocks and ordering stock most likely to sell in a local market.
• Other duties included security, cashing up, finance reconciliation and banking.
• As a manager of a leading clothing retailer.