Sara Fernandes
London
Summary
Highly skilled professional with a strong ability to work collaboratively and communicate openly. Demonstrates exceptional customer service skills, performs well under pressure, and completes tasks efficiently. Career goals include leveraging these competencies to contribute effectively in a dynamic work environment.
Overview
5
5
years of professional experience
Work History
Hospitality team member
Envolve
London, City of London
09.2023 - 09.2024
- Resolved issues swiftly, providing high-quality customer service.
- Enhanced customer service by handling guest complaints professionally.
- Strengthened inter-team relationships with effective networking techniques.
- Promoted a culture of mutual respect and cooperation amongst colleagues.
Cleaner
Colossian Cleaning Services
London, City of London
09.2022 - 08.2023
- Promoted good maintenance habits amongst team members through regular training sessions.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
Pizza chef
Pizza Hut
Kings Lynn, Norfolk
05.2019 - 01.2020
- Gained experience working with various types of ovens, increasing proficiency and versatility as a chef.
- Enhanced customer satisfaction by delivering well-presented and tasty pizzas.
- Ensured timely service with proficient dough handling and topping application skills.
- Worked under pressure efficiently during busy periods, ensuring uninterrupted service.
- Collaborated closely with kitchen staff for smooth operation during peak hours.
- Upheld punctuality and professionalism standards among all teammates.
Education
Network Rail's Personal Track Safety Pre-Learning - engineering
Network Rail
London 10/2024 - 11/2024
Fire Safety in the Work Place - Fire Safety
Elearning at Work
London 10/2024 - 11/2024
Skills
- Collaborative working
- Open communication
- Great Under Pressure
- Fast Worker
- Exceptional customer service skills
- Fast Learner
- Exceptional Team Work
Languages
English
Upper intermediate
Portuguese
Native
Timeline
Hospitality team member
Envolve
09.2023 - 09.2024
Cleaner
Colossian Cleaning Services
09.2022 - 08.2023
Pizza chef
Pizza Hut
05.2019 - 01.2020
Network Rail's Personal Track Safety Pre-Learning - engineering
Network Rail
10/2024 - 11/2024
Fire Safety in the Work Place - Fire Safety
Elearning at Work
10/2024 - 11/2024
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