Leanne Lear

Here I directly lead a team of Logistic Team Leaders, Customer service advisors and drivers across two sister companies, Northgate and Auxillis. Conducting regular performance reviews, implementing new training programmes for improved staff performance. Overseeing the recruitment process ensuring selection of competent staff members. Ensuring the branch meets all regulatory requirements for a safe and auditable operation. Coordinating with other branches to ensure a seamless delivery of service. I demonstrate respect friendliness and support whilst delivering consistently on tight deadlines. I often use critical thinking to break down problems, evaluate solutions and make decisions that work both for the customer and company in a positive manner. My approach is centered on quality, ensuring efficiency and high standards are maintained.

Here I was responsible for the jewellery store along with three full time members of staff. I specialized in the selling and buying of new and secondhand jewellery, repairs both on and off the premises, liaising with both customers and other companies to ensure customer satisfaction. their working rota and organizing annual leave. I was responsible for the general banking, administration of the store, stock control, ensuring all stock is processed providing accurate accounts, invoicing, and pricing. Within this role I have excelled not only in a one-to-one customer service-based role to listen and empathize with every customer. I built up a rapport with regular customers who trusted me with not only valuable items but ones of which have great sentimental value.

Ensured smooth day-to-day o I provided leadership to the frontend operation. Enabling the implementation of B&Qs vision and created an environment in which all colleagues could be successful in, developing each member of my team to their maximum potential. I developed talent, recognized excellent customer service and delivered a compliant and secure customer focused team. I also took an active role within the recruitment process, leading many assessment days and one-to-one interviews, along with inductions for all new employees. I was responsible for devising all the staff’s rotas to maximise the store’s efficiency.perations in a fast-paced customer service environment.