Scott Bland
Birmingham,West Midlands
Summary
Accomplished professional with extensive experience in branch operations, financial reporting, and business development. Demonstrates expertise in customer relationship management, regulatory compliance knowledge, and technical proficiency. Proven track record in ethical leadership, staff recruitment and management. Adept at market analysis, performance KPI evaluation, risk assessment and management. Skilled in persuasive communication, negotiation, and effective public speaking. Committed to driving business growth through innovative sales strategies while maintaining resilience under pressure.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Branch Manager
The Best Connection Group
Cannock, Staffordshire
02.2020 - Current
- Conducted team meetings to strengthen communication and foster collaboration.
- Optimised financial procedures for improved fiscal management.
- Ensured branch met all regulatory requirements for safe operation.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Improved branch productivity by implementing efficient work schedules.
- Reviewed and analysed sales data to identify growth opportunities.
- Developed and implemented strategies for increased customer satisfaction.
- Provided excellent customer service, securing client loyalty.
- Conducted regular performance reviews for continuous employee development.
- Managed daily operations to ensure smooth running of the branch.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Coordinated with other branches for seamless service delivery.
- Led daily workflow for 5 employees, driving teams to exceed performance goals.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Created and led successful business culture focused on performance.
- Implemented strategic operational initiatives to accelerate and uphold significant business growth.
- Monitored operations to assess and highlight results.
- Established budgets based on historical, current and forecasted business data.
- Oversaw management and enhancement of financial operations, payroll, and accounting processes.
- Ensured compliance with company policies, maintaining ethical standards.
- Nurtured client connections, resulting in sustained repeat business.
- Fostered a positive work environment, improving overall team morale.
Senior sales consultant
The Best Connection Group Ltd
West Bromwich, Sandwell
09.2013 - 02.2020
- Implemented successful marketing strategies for better product awareness.
- Led training sessions to improve team's selling techniques and skills.
- Negotiated contracts with key clients to secure profitable deals.
- Enhanced team morale through effective leadership and motivation.
- Conducted comprehensive market research to identify potential opportunities.
- Developed new sales tactics, resulting in increased market share.
- Managed high-value client accounts, ensuring repeat business.
- Reduced operating costs by implementing cost-effective solutions.
- Drove revenue growth by identifying upselling and cross-selling opportunities.
- Streamlined sales process to enhance productivity and efficiency.
- Achieved targets consistently while working under tight deadlines.
- Resolved customer complaints promptly, maintaining company reputation.
- Boosted customer satisfaction with personalised care and follow-ups.
- Increased brand visibility by delivering engaging sales presentations.
- Monitored competitors' activities, staying ahead of industry trends.
- Optimised sales funnels to accelerate lead conversion rates.
- Established strong relationships with customers for improved retention rates.
- Executed proven sales techniques, attaining up to 200% of annual sales target over 5 years.
- Drove sales generation, finding potential customers through networking, cold calling and industry research.
- Maintained positive brand image by identifying and cultivating relationships with key strategic stakeholders.
- Ensured quality of service by delivering ongoing product training to 4 Sales Associates.
- Performed in excess of 100 consultative sales calls per month aimed at local businesses relying on agency for recruitment.
- Generated innovative business prospects, delivering £35,000 each year in New Business Net Margin consistently for five years.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Negotiated and closed sales to secure profitable deals and contracts.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Retained customers by building rapport and delivering tailored product recommendations.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Identified prospect needs and offered appropriate products and services.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Increased revenue through upselling and consistent contract renewals.
- Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
- Built rapport with new and existing customers to boost client retention.
Assistant Manager
The Church Tarven & Play Kingdom
Perry Barr, Birmingham
01.2011 - 02.2012
- Coordinated with management on operational issues providing solutions for better efficiency.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Handled customer complaints effectively, restoring trust in our brand.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce.
- Minimised inventory loss for improved profit margins.
- Created a positive work environment, resulting in higher employee morale.
- Provided support to manager during audits, ensuring accurate reports.
- Streamlined store operations with efficient scheduling.
- Managed daily operations to ensure smooth running of the shop floor.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Established clear budgets and cost controls strategies to meet objectives.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
- Resolved conflicts, ensuring harmonious work environment.
- Welcomed guests warmly to create positive first impression.
- Assisted customers with queries, improving overall experience.
Assistant manager
Birmingham Dogs Home
Birmingham, B92 0DJ
07.2009 - 01.2011
- Uphold rigorous standards of kennel cleanliness, enriching experience for customers and animals.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Increased staff productivity by providing comprehensive training programmes.
- Provided support to manager during audits, ensuring accurate reports.
- Proactively addressed any issues or concerns from visitors or volunteers at the centre.
- Developed strong relationships with suppliers, securing quality feed and supplies at competitive prices.
- Collaborated effectively with local authorities during rescue missions involving abused or abandoned animals.
- Initiated community outreach programmes to educate public on responsible pet ownership.
- Assisted in various fundraising events, raising awareness about animal rights and welfare.
- Managed daily operations for efficient functioning of the animal care centre.
- Improved animal welfare by implementing stringent health and safety protocols.
- Coordinated with veterinary staff to ensure prompt medical attention for animals in need.
- Employed humane handling techniques whilst dealing with distressed or aggressive animals.
- Conducted thorough inspections for maintaining high standards of hygiene and cleanliness.
- Ensured compliance with all relevant legislation related to animal care and protection.
- Supervised feeding schedules, ensuring balanced diets for all animals under care.
- Maintained detailed records to track each animal's progress and health status.
- Fostered a positive environment with robust team leadership skills.
- Liaised with potential adopters, facilitating successful rehoming of numerous animals.
- Bathed animals for maximum cleanliness and comfort.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Maintained exceptional animal welfare during grooming and kennel stays.
- Provided medical assistance to animals awaiting veterinary care.
- Advised customers on correct aftercare for optimised animal health.
- Trained in animal first aid to provide emergency assistance.
- Maintained inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximise productivity.
- Led performance reviews, identified areas for improvement.
- Facilitated staff training, resulting in better customer service.
- Boosted department efficiency by streamlining operational processes.
- Enforced safety regulations to reduce workplace accidents.
- Managed team dynamics by implementing conflict resolution strategies.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
Education
A-Levels - Business Studies
Sutton Coldfield College
Birmingham 09.2003 - 07.2005
A-Levels - Law
Sutton Coldfield College
Birmingham 09.2003 - 07.2005
A-Levels - Accounts
Sutton Coldfield College
Birmingham 07.2003 - 09.2005
Skills
- Branch audit experience
- Customer relationship management systems
- Financial product understanding
- Regulatory compliance knowledge
- Technical proficiency
- Ethical leadership
- Customer relations
- Business development
- Financial reporting
- Digital marketing
- Budget control
- Change implementation
- Branch operations
- Persuasive communication
- Business networking
- Staff recruitment
- Crisis handling
- Staff management
- Market analysis
- Performance metrics
- Staff mentoring
- Expertise in negotiation
- Employee training
- Sales techniques
- Leadership expertise
- Business acumen
- Recruitment and training
- Risk assessment and management
- Sales strategy development
- Decision-Making authority
- Resilience under pressure
- Inspirational motivation
- Effective public speaking
- Negotiation mastery
- Customer Service
- Product knowledge
- Data analysis
Timeline
Branch Manager
The Best Connection Group
02.2020 - Current
Senior sales consultant
The Best Connection Group Ltd
09.2013 - 02.2020
Assistant Manager
The Church Tarven & Play Kingdom
01.2011 - 02.2012
Assistant manager
Birmingham Dogs Home
07.2009 - 01.2011
A-Levels - Business Studies
Sutton Coldfield College
09.2003 - 07.2005
A-Levels - Law
Sutton Coldfield College
09.2003 - 07.2005
A-Levels - Accounts
Sutton Coldfield College
07.2003 - 09.2005