Leanne Laungani

Manages all front desk enquiries efficiently, ensuring patients and visitors are supported promptly and professionally
Schedules, cancels, and organises appointments to maintain smooth day-to-day practice operations
Works closely with the team to support a positive working environment, especially during busy periods
Remains calm under pressure, providing consistent support to ensure effective service delivery at peak times
Handles sensitive and confidential information in line with data protection and safeguarding guidelines
Demonstrates strong multitasking ability, balancing multiple responsibilities without compromising quality
Supports a range of administrative tasks, helping to keep the practice organised and running efficiently
Communicates effectively with patients, colleagues, and external contacts, resolving queries in a professional and approachable manner
Ensures information and materials are kept up to date and easily accessible for patients

Daily tasks carried out accurately and to a high standard, with strong attention to detail
Good time management and organisation, especially in busy and high-pressure environments
Friendly and approachable manner, always willing to support patients and colleagues
Quick to learn and adapt to new systems and ways of working, applying skills effectively
Works well within a team, contributing to a positive and supportive environment
Reliable and punctual, always prepared and ready to start work
Maintains a clean and organised workspace, ensuring high standards are met
Uses clear thinking and problem-solving skills to manage situations calmly and effectively