Leanne Coyne
Woking ,Surrey
Summary
Proactive and dependable professional with experience across logistics, office management, hospitality, and practical working environments. Recognised for strong time management, accuracy in financial and administrative tasks, and the ability to perform effectively under pressure. Brings a hands-on work ethic, adaptability, and a consistent commitment to high standards
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Hotel Receptionist
Gorse Hill Hotel Ltd
Woking, Surrey
04.2025 - Current
- Delivered high-level front desk operations within a 4-star hotel, overseeing check-in/out, reservations, billing, and guest enquiries in a high-volume environment.
- Resolved complex guest issues promptly, consistently upholding exceptional service standards and guest satisfaction metrics.
- Coordinated cross-departmentally with Housekeeping, F&B, Maintenance, Sales, and Events to manage group bookings, corporate accounts, and large-scale functions.
- Contributed to revenue optimisation through strategic upselling, precise financial reporting, and effective rate management.
Office Manager
RPS Drainage and Roofing Services Ltd
Normandy, Surrey
06.2016 - 06.2024
- Managed daily operations, coordinating engineers, contractors, and clients to ensure efficient service delivery.
- Scheduled engineers and oversaw fleet logistics to optimise response times and performance.
- Acted as main point of contact for public sector clients, ensuring SLA, health & safety, and regulatory compliance.
- Coordinated reactive and planned maintenance, prioritising urgent call-outs.
- Maintained compliance records, prepared RAMS documentation, and resolved client escalations professionally.
Travel Money Bureau
Debenhams
Woking, Surrey
04.2015 - 05.2016
- Served as first point of contact in a fast-paced foreign exchange environment, delivering professional and compliant service.
- Accurately processed transactions and completed end-of-day reconciliations while maintaining strict cash handling standards.
- Ensured full regulatory compliance, including AML and KYC procedures, through ID verification, transaction monitoring, and escalation of suspicious activity where required.
- Provided expert guidance on currency exchange, international payments, and travel-related financial services, maintaining discretion and exceptional customer service.
Bar staff member
Chobham Club Ltd
Chobham, Surrey
08.2011 - 06.2016
- Assisted with daily bar operations, including drink preparation, stock management, and maintaining high service standards.
- Managed cash and card transactions accurately, ensuring financial accountability at all times.
- Opened and closed the premises independently when required, following all operational procedures.
- Delivered excellent customer service, building strong client rapport and fostering a welcoming, repeat-business environment.
Education
GCSEs -
Woking High School
Woking 09.2007 - 06.2011
Diploma of Higher Education - Equine Studies
Merrist Wood College
Guildford IOSH Managing Safely
ChobhamSkills
Highly adaptable and results-driven professional with multi-sector experience spanning operations management, financial services, logistics, hospitality, and client-facing roles Proven ability to manage administrative systems, handle financial transactions with precision, and deliver exceptional customer service in fast-paced environments Recognised for strong organisational skills, reliability, and a calm, solutions-focused approach under pressure Brings a hands-on work ethic combined with professional communication skills and the ability to seamlessly transition across diverse working environments
Affiliations
- Camping and Caravanning
- Dog Walking
Additional Employment
- Undertook supplementary roles including courier services (delivering prescriptions to patients’ homes and transporting blood and medical items following specialist training), retail sales assistance, and operating a short-term self-employed dog walking business.
- Demonstrated initiative, reliability, and strong customer service while successfully balancing multiple responsibilities
Timeline
Hotel Receptionist
Gorse Hill Hotel Ltd
04.2025 - Current
Office Manager
RPS Drainage and Roofing Services Ltd
06.2016 - 06.2024
Travel Money Bureau
Debenhams
04.2015 - 05.2016
Bar staff member
Chobham Club Ltd
08.2011 - 06.2016
GCSEs -
Woking High School
09.2007 - 06.2011
Diploma of Higher Education - Equine Studies
Merrist Wood College
IOSH Managing Safely