Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Frances Caveney-James

Exeter,Devon

Summary

ABOUT ME


My name is Frances, I usually go by Frankie. I live in Devon with my wife and two dogs. When I met my wife I relocated to Devon from my home town of Stratford upon Avon, and had to find work as a priority, in order to purchase our first home. Therefore I took a job at McDonald's (very hard work!) and subsequently a job in an insurance company. This is one example of how I am someone who is ready to take on any task that requires attention. In a work setting my dedication and work ethic allow me to adapt and contribute wherever needed to drive results. You can rely on me to accomplish whatever must be done in a diligent, professional manner.


Seeking to enhance my potential I then applied and was successful for a job at Devon County Council. I applied for a lesser role but the interviewer recognised my potential and offered me a more senior position.


Whilst I am happy in my current job I have a desire to fulfil my potential and push myself to enhance my career. My career suffered in previous years as a result of me being in a very abusive relationship. This harrowing experience required a lot of hard work and determination to overcome, and I am proud of what I have accomplished. Life throws us unexpected situations, and this episode in my life has shown that I am a true survivor and I know that if I can survive that, then I can get through anything in the future. More than that I am a highly-educated individual, with a pleasant nature, strong morals, and an ease of getting on with everyone I meet.


For the past four years I have worked for DCC as a Network Coordination Officer. As a general outline I thrive on the organisational and coordination aspect of my current role. I have a natural desire to accomplish tasks in the most thorough and attentive manner. My innermost strengths are that I have a clinical mind and get a natural sense of achievement and pride having known I have completed something not only just to an acceptable level but to go above and beyond the expected standard.


PREVIOUS WORK/LIFE EXPERIENCE


I previously worked for the Prison Service which was a truly unique experience. In a multi-functioning team, I worked on a project that sought to provide education and housing for inmates upon their release and this involved interviewing the prisoners. I have a very strong reference from the prison service which I can provide which will support the information provided above.


I was also previously accepted into the Royal Military Academy Sandhurst. It is recognised as a world-leading training academy and is renowned as being one of the toughest selection processes in the world. Key qualities of all applicants in this process are strong leadership, judgement, discipline and the ability to operate in environments that are uncertain, complex and dispersed. It is essential to have initiative, integrity, respect for others and selfless commitment.


I believe that my life experience also sets me in a strong position for being a competent candidate. I travelled around India independently when I was 21 years old and volunteered to help re-build houses after the devastating tsunami of 2004. This taught me so many things that I can apply throughout my life in the future and is true testament of my capabilities, resilience, and character.


In conclusion I am an innovative and detail-oriented Network Coordination Officer with a proven track record of successfully managing network operations and optimizing efficiency. Always seeking to leverage my expertise in coordinating and troubleshooting network issues to contribute to a dynamic team. I am committed to delivering high-quality solutions and exceeding expectations in a fast-paced environment.


PERSONAL QUALITIES


I am cordial, have an empathetic and courteous manner and I know that I would excel in the inter-personal aspects of this role. I pride myself on being diligent, meticulous, and scrupulous when it comes to performing my responsibilities and duties. I excel at accomplishing tasks with rigor and precision. I have a passionate and heartfelt desire to prosper within my role, to make not only myself but my other colleagues proud. I am committed, focused and process-driven with a keen eye for detail.

I am honest, trustworthy, reliable and take immense pride in my conduct and behaviour. I am comfortable in dealing with new processes and open to new ideas. I am a keen problem solver and motivator and again, I can expand on this if successful for interview. All of this, I believe, proves that I have the initiative to go above and beyond what is expected of me and am always willing to go the extra mile.


If I do not hold the relevant experience for this specific post I am applying for, I would welcome a conversation with a representative from your company to discuss alternative roles I could apply for. As mentioned before I am keen and willing to apply myself to different challenges and I hope that in the proof of my character I can highlight to you what an asset I would be to the company.

Overview

10
10
years of professional experience

Work history

Network Coordination Officer

Devon County Council
Exeter, Devon
01.2020 - Current
  • Facilitate county-wide traffic management.
  • Direct contractors to facilitate the completion of works, making sure standard Chapter 8 regulations/ highway legislation are adhered to.
  • Enable the expeditious movement of traffic and a reduction of disruption on the Devon road network.
  • Check deadlines across several areas daily.
  • Manage detailed and difficult diversions, and complete temporary traffic regulation orders.
  • Application of highway legislation to facilitate maintenance works completion on the road network, which requires knowledge of the Traffic Management Act and the New Roads & Streetworks Act.
  • A responsibility to deliver under pressure, with tasks being of a time-critical manner, and of value to the organisations’ finances.
  • Engage in constant communication with various outside agencies, as well as in house parties such as Elected Members and Parish Councils.
  • Represent the local authority.
  • Deal with complaints and requests from members of the public.
  • Respond to situations of an urgent nature, such as danger to life, extreme weather events, road traffic accidents etc.
  • Responsibility for certain projects which is an addition to day-to-day duties.
  • Knowledge and understanding of the role of Local Authorities in the implementation of its Network Management duty. For example the expeditious movement of traffic, the reduction of road congestion, identifying and resolving disruption, facilitating reactive and winter maintenance, securing the safety of members of the public and lowering emissions. This is to enable a well-managed network of safe, properly maintained roads, pavements, public rights of way and cycle routes ensuring that everyone has access to the services they need, making it easier for them to enjoy a good quality of life.
  • Assist in the objectives and long-term goals of my current organisation which are to drive efficiency, reduce operational costs, boost the local economy and gain funding from the government all whilst there is a growing population and an increased demand for services.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversee daily operations to achieve high productivity levels.
  • Increase customer satisfaction by resolving issues.
  • Improve efficiency and productivity by acquiring new skills.
  • Liaise with local authorities to address concerns and build mutually-satisfactory solutions.
  • Coordinate operations to integrate and align with outside departments and official policies.

Lead generator

First To Protect
Exeter, Devon
06.2019 - 01.2020
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Advised clients on optimum mix of products and distribution channels for greatest success.
  • Scheduled sales appointments for insurance consultants to discuss products and services and to close qualified leads.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
  • Developed and maintained lasting customer relationships as a result of quick turnaround and strong communication skills.
  • Met or exceeded monthly sales goals by using dynamic interpersonal and tried and tested persuasion skills.

Customer service representative

McDonalds
Exeter, Devon
02.2019 - 06.2019
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Followed scripts when answering common customer questions.
  • Completed transactions in an extremely fast-paced environment.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness.
  • Managed high volume of customer requests.
  • Ability to adjust to working on different tasks where high activity became evident in certain areas.

Team leader

The Cornish Bakery
Stratford-upon-Avon, Warwickshire
09.2014 - 02.2019
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Supported new hires through onboarding process for speedy and successful training.
  • Recognised exceptional individual performance for improved motivation.
  • Coached team members through new or difficult workflows.
  • Promoted professionalism among staff to develop productive relationships.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Led shifts and motivated team to drive sales.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Fostered positive employee relationships through communication, training and coaching.
  • Delegated tasks to make best use of individuals' skills.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Handled chemicals and waste in line with COSHH regulations.
  • Supported team by demonstrating respect and willingness to help.
  • Delivered tailored assistance to customers with disabilities.

Education

Bachelor of Arts - Public Services

University of Worcester
Worcester
/2005 - /2006

BTEC HND - Public Services

Worcester College of Technology
Worcester
/2003 - /2005

NVQ Level 2 - Customer Service

Derby College
Derby
/2010 - /2010

NVQ Level 2 - Retail Skills

Derby College
Derby
/2010 - /2010

A-Levels - English Language, Photography, Religious Studies

Trinity Sixth Form
Leamington Spa
/1999 - /2001

GCSEs - 8 GCSE's including English Language, Maths, Science Double Award

Trinity Catholic School
Leamington Spa
/1994 - /1999

Skills

  • Excellent time management skills
  • Hardworking, highly motivated professional eager to lend combined knowledge and skills to any challenge and to enhance business performance
  • Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives
  • Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value
  • Possess an expanded set of skills, including excellent communication, planning, multi-tasking and organizational abilities
  • Ambitious and dedicated professional with proven performance/ record of success
  • Substantial experience in an officer-level position
  • A driven and detail-oriented individual, with a drive to exceed expectations and a desire to use analytical skills to meet goals
  • Seeking to leverage skills and knowledge to contribute to team success
  • Ability to analyse data, develop strategies, and provide solutions to complex problems
  • Ability to coordinate with multiple teams to ensure seamless communication and collaboration across various departments
  • Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments
  • Ability to prioritise daily goals
  • Meet deadlines and handle the pressure effectively, ensuring all tasks are completed promptly and no work is left pending in a fast-paced and time-critical environment
  • An integral part of my current team, highly respected and valued for my attitude to work and my commitment
  • The knowledge that my diligent efforts and active engagement directly contribute to the team's effectiveness and the accurate completion of tasks brings me a profound sense of pride
  • I bring a wealth of customer service experience, having spent over ten years as the first point of contact for various companies Throughout my career, I have thrived in front-facing roles, demonstrating exceptional communication skills
  • Excellent inter-personal skills -dealing with people is my strongest attribute
  • Companies have confidence in my abilities and seek my assistance, knowing that I am the ideal person to help them in a positive and secure manner
  • Ability to network, persuade, influence and negotiate
  • Ability to assimilate and apply policy and legislative requirements
  • Demonstrate commitment to high quality service delivery
  • Awareness of strategic priorities of customers and political implications of actions
  • Ability to work with concepts and to grasp the bigger picture
  • Able to use a range of standard computer applications

References

References available upon request.

Timeline

Network Coordination Officer

Devon County Council
01.2020 - Current

Lead generator

First To Protect
06.2019 - 01.2020

Customer service representative

McDonalds
02.2019 - 06.2019

Team leader

The Cornish Bakery
09.2014 - 02.2019

Bachelor of Arts - Public Services

University of Worcester
/2005 - /2006

BTEC HND - Public Services

Worcester College of Technology
/2003 - /2005

NVQ Level 2 - Customer Service

Derby College
/2010 - /2010

NVQ Level 2 - Retail Skills

Derby College
/2010 - /2010

A-Levels - English Language, Photography, Religious Studies

Trinity Sixth Form
/1999 - /2001

GCSEs - 8 GCSE's including English Language, Maths, Science Double Award

Trinity Catholic School
/1994 - /1999
Frances Caveney-James