Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Leah Rachel Muir

Gretna,Dumfries and Galloway

Summary

I am a responsible and dedicated customer services assistant with proven multitasking and organisational skills. Proficient operating a fast-paced environment to process payments and complete orders. Strong attention to detail and systematic approach. I am ready to take on challenging a new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. I am a loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

4
4
years of professional experience

Work history

Customer service assistant

Sainsbury's
Gretna, Dumfries and Galloway
2025.04 - Current
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Assisted customers with product inquiries for enhanced shopping experience.
  • Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
  • Handled cash transactions accurately, maintaining financial integrity of the till.
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.

dishwasher

Solway Lodge Hotel, Restaurant and Bar
Gretna, Dumfries and Galloway
2022.09 - 2024.12
  • Enhanced team efficiency through supportive role in back-of-house operations.
  • Managed waste disposal following environmental guidelines to maintain cleanliness in restaurant premises.
  • Fostered a hygienic kitchen environment through meticulous cleaning practices.
  • Provided assistance to cooking staff by prepping ingredients when needed.
  • Maintained cleanliness of kitchen area by washing dishes and utensils.
  • Ensured health and safety standards by regularly sanitising work surfaces.

Education

Scottish Qualifications Certificate - Drama

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - history

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - modern studies

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - English

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - math

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - business and marketing

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - Drama

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - history

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - modern studies

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - English

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - geography

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - English

Annan Academy
Annan, Dumfries and Galloway

Scottish Qualifications Certificate - math

Annan Academy
Annan, Dumfries and Galloway

Skills

  • Loyalty programme administration
  • Multi-Channel support
  • Cash handling
  • Customer Service
  • Payment Processing
  • Stock replenishment
  • Customer engagement
  • Polite and friendly
  • Composure under pressure
  • Decision-Making speed
  • Multitasking efficiency
  • Restaurant operations understanding
  • Floor cleaning expertise
  • Hygiene consciousness
  • Punctuality and reliability
  • Food service support
  • Dealing with frequent interruptions
  • Adaptive to fast-paced environment
  • Efficient organising
  • Waste disposal techniques
  • Cleaning proficiency
  • Planning for busy times
  • Rubbish removal
  • Waste disposal
  • Mopping
  • Food prep
  • Stock control
  • Food Hygiene
  • Training staff members

Affiliations

  • I am very into performing arts it is one of my many passions. I am a part of a theatre group, where we do musicals and performances often, I have also participated in my school show for the past six years.
  • I am also going to university in Edinburgh in september of this year to study media and communications, i hope to work in a media outlet after finishing university and will take all my job experiences and high school education to help me get through in the world.

Timeline

Customer service assistant

Sainsbury's
2025.04 - Current

dishwasher

Solway Lodge Hotel, Restaurant and Bar
2022.09 - 2024.12

Scottish Qualifications Certificate - Drama

Annan Academy

Scottish Qualifications Certificate - history

Annan Academy

Scottish Qualifications Certificate - modern studies

Annan Academy

Scottish Qualifications Certificate - English

Annan Academy

Scottish Qualifications Certificate - math

Annan Academy

Scottish Qualifications Certificate - business and marketing

Annan Academy

Scottish Qualifications Certificate - Drama

Annan Academy

Scottish Qualifications Certificate - history

Annan Academy

Scottish Qualifications Certificate - modern studies

Annan Academy

Scottish Qualifications Certificate - English

Annan Academy

Scottish Qualifications Certificate - geography

Annan Academy

Scottish Qualifications Certificate - English

Annan Academy

Scottish Qualifications Certificate - math

Annan Academy
Leah Rachel Muir