Abhishek Madhusoodhanan Nair
Bellshill
Summary
Dedicated customer service professional with extensive experience in rapport establishment, multi-channel support, and advocacy for customers. Adept at handling warranty information communication, cash handling, and loyalty programme administration. Proven expertise in complaint management, sales techniques, payment processing, and product knowledge. Skilled in refund and exchange processing, product demonstrations, visual merchandising, and conflict resolution. Demonstrates composure under pressure with a strong ability to multi-task in IT systems. Proficient in Microsoft Office and basic accounting with a keen eye for health and safety compliance. Career goal: to leverage extensive customer relations skills to enhance customer satisfaction and drive sales growth within a dynamic retail environment.
Experienced professional focused on delivering exceptional customer service and resolving issues swiftly. Capable of enhancing customer satisfaction through effective communication and problem-solving skills. Committed to fostering positive client relationships and ensuring smooth service operations.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer service assistant
Lu Lu Hyper market
05.2020 - 08.2022
- Offered helpful advice on product selection, leading to increased sales.
- Improved customer relations by managing customer complaints effectively.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Prioritised tasks during busy periods for maximised productivity .
- Upheld company policies and procedures consistently for maintained standards of operation.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Retail assistant
Nike
03.2017 - 11.2019
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Ensured visual merchandising standards with regular display updates.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Supported team members for improved operational efficiency.
- Boosted sales through suggestive selling techniques.
- Provided coverage during peak times to manage customer flow effectively.
- Delivered excellent customer service by answering queries and providing product information.
- Assisted in stock replenishment to maintain store appearance.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Maintained clean shop floor, promoting a welcoming environment.
Education
Bahchelors - Social work
Mg University
03.2019 - 05.2022
Masters - Social work
University of Strathclyde
Glasgow 09.2024 - 09.2026
Skills
- Rapport establishment
- Multi-Channel support
- Advocacy for customers
- Warranty information communication
- Cash handling
- Loyalty programme administration
- Customer Service
- Complaint management
- Sales techniques
- Payment Processing
- Product knowledge
- Refund and exchange processing
- Product demonstrations
- Visual merchandising
- Conflict Resolution
- Lead generation
- Order processing
- Complaint handling
- Composure under pressure
- Typing speed
- Polite and friendly
- Product storytelling
- Microsoft Office proficiency
- Basic accounting
- Stock replenishment
- Sales driven
- Point of Sale (POS) system
- Customer education
- Customer engagement
- Reporting and documentation
- Point of sale systems
- Multi-Tasking in it systems
- Query resolution techniques
- Health and Safety Compliance
- Customer relations
- Cultural awareness
Certification
PVG MEMBERSHIP
Timeline
Masters - Social work
University of Strathclyde
09.2024 - 09.2026
Customer service assistant
Lu Lu Hyper market
05.2020 - 08.2022
Bahchelors - Social work
Mg University
03.2019 - 05.2022
Retail assistant
Nike
03.2017 - 11.2019
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