Leah Pryce
Coventry,Warwickshire
Summary
Dynamic professional with strong proficiency in Microsoft Office and a proven track record in building customer relationships. Exceptional problem-solving skills and attention to deadlines ensure effective challenge management. Committed to leveraging adaptability and flexibility to excel in fostering customer engagement.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Student Experience Team Member
Unite Students
Coventry, Warwickshire
2025.02 - Current
- Provided excellent customer service to enhance business reputation.
- Checked customers in and out of the property.
- Facilitated in coordinating recycling schemes and donations for used kitchenware.
- Tracked and monitored offers for new bookings, bookings in expired status, and new customer registrations to enhance sales and customer retention.
- Engaged with residents to improve wellbeing and promote inclusion.
- Resolve queries and complaints with diligence in person and through the property inbox.
Customer service advisor
Foundever | Scottish and Southern Energy
2024.10 - 2024.12
- Handled inbound customer calls to resolve inquiries efficiently.
- Processed rebilling for customer accounts accurately.
- Raised cases with relevant teams to ensure prompt resolution.
- Communicated effectively with teams via phone to facilitate collaboration.
- Responded to customer emails, addressing concerns in a timely manner.
Team member
WHSmith
Watford gap services
2022.05 - 2024.10
- Managed transactions involving cash, cards, and vouchers efficiently.
- Operated tills to ensure accurate financial handling.
- Resolved customer queries and complaints or escalated issues as necessary.
- Executed shelf stocking and implemented promotional changes effectively.
- Checked deliveries against orders to maintain stock accuracy.
Kitchen assistant
Brownlands nursing home
Daventry
2019.02 - 2021.08
- Executed all cleaning duties in thekitchen according to hygiene standards.
- Prepared food and drink in compliance with safety regulations.
- Demonstrated care values and professionalism with residents.
Education
Bachelors (BA) - Business management with honours
The University of Northampton
2021.01 - 2024.01
A-Level - Sociology
The Daventry sixth form
B-tec - Business
The Daventry sixth form
B-tec - Health and social care
The Daventry sixth form
GCSES - English and Maths
The Parker E-act Academy
Skills
- Microsoft office
- Building rapport
- Problem solving
- Attention to deadlines
- Adaptability and Flexibility
- Resilience building
- Customer relations
Websites
Timeline
Student Experience Team Member
Unite Students
2025.02 - Current
Customer service advisor
Foundever | Scottish and Southern Energy
2024.10 - 2024.12
Team member
WHSmith
2022.05 - 2024.10
Bachelors (BA) - Business management with honours
The University of Northampton
2021.01 - 2024.01
Kitchen assistant
Brownlands nursing home
2019.02 - 2021.08
A-Level - Sociology
The Daventry sixth form
B-tec - Business
The Daventry sixth form
B-tec - Health and social care
The Daventry sixth form
GCSES - English and Maths
The Parker E-act Academy