Molly Jones
Gosport,Hampshire
Summary
Creative and driven artist with a strong foundation in design principles and visual aesthetics. Proficient in graphic software and digital illustration, with a multi-disciplinary background bridging traditional printmaking and digital media. Capable at transforming innovative concepts into tangible visual solutions, supported by a comprehensive online portfolio.
Overview
11
11
years of professional experience
Work history
Student Experience Team Member
Unite Students
Portsmouth, Hampshire
2022.11 - Current
- Handle emergency situations calmly and efficiently, prioritising student welfare above all else.
- Manage difficult situations involving students whilst maintaining professionalism.
- Manage housekeeping staff, ensuring rooms are ready on time.
- Handle telephone enquiries professionally, delivering accurate information about the accommodation and its services.
- Conducted room inspections regularly for maintaining high cleanliness standards and maintenance.
- Communicate effectively with international students using translation skills when necessary.
- Organised student events
Barister
Black Sheep Coffee
Battersea, Wandsworth
2021.09 - 2022.09
- Performed cash handling duties accurately to maintain financial integrity.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Managed high volume orders during peak hours maintaining quality of service.
- Maintained cleanliness of the café area whilst preparing orders.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Customer assistant
Marks & Spencer
Streatham, Lambeth
2019.05 - 2021.09
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided excellent customer service to ensure repeat business.
- Handled cash and card payments with accuracy.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Assistant
Sainsbury's
Fareham, Hampshire
2015.06 - 2018.09
- Assisted customers with varying questions using product knowledge and service expertise.
- Helped customers obtain specialised help for refunds and exchanges.
- Managed till operations smoothly, reducing waiting time for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Informed customers regarding promos and warranty services to increase sales.
Education
Foundation Degree in Arts - Art, Design and Fashion
Havant & South Downs College
PortsmouthBachelor of Arts - Illustration
University of the Arts London
City of londonSkills
- Problem-solving
- Team building
- Communication skills
- Strategic planning
- Leadership
- Creative designing
Timeline
Student Experience Team Member
Unite Students
2022.11 - Current
Barister
Black Sheep Coffee
2021.09 - 2022.09
Customer assistant
Marks & Spencer
2019.05 - 2021.09
Customer Assistant
Sainsbury's
2015.06 - 2018.09
Foundation Degree in Arts - Art, Design and Fashion
Havant & South Downs College
Bachelor of Arts - Illustration
University of the Arts London