Leah McGuire
Falkirk,Stirling
Summary
Motivated Honours degree psychology graduate, with a predicted 2:1 classification and two years of experience in complex and elderly care, focusing on mental health, learning difficulties, cognitive impairments, physical needs and regular collaboration with a multidisciplinary team.
Currently volunteering with Go! Youth Trust as a mentor, to enhance confidence and wellbeing in young people, whilst also supporting individuals in overcoming addiction through volunteer work with Change, Grow, Live.
Recently assisted a lecturer during fourth year of university to develop a curriculum for future psychology students. Conducted independent research for the dissertation this year , demonstrating strong analytical skills.
Hopeful to secure a post as an Assistant Psychologist to apply knowledge and skills to practice, while gaining more experience in the field by working alongside experienced and knowledgeable individuals.
Eager for any training opportunities and possible career progression in the future.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Care assistant (Complex & Elderly care)
Glenbervie Care Home
Larbert, Falkirk
2024.04 - Current
- Providing person centred, therapeutic care to residents with a range of complex needs including; learning disabilities, mental illness, MS, early onset dementia and physical disabilities.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Collaborated with healthcare team for effective patient care delivery.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Organised recreational activities for improved social interaction amongst residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
BT Customer Service Advisor
Webhelp
Larbert, Falkirk
2023.02 - 2024.02
- Logged customer complaints accurately, expedited corrective actions effectively.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Managed complex customer issues to successful resolution.
- Built rapport with clients through empathetic handling of concerns.
- Strengthened client relationships with clear communication and problem-solving skills.
Crew member
McDonald's
Grangemouth, Falkirk
2021.07 - 2022.09
- Handled high-pressure situations calmly providing solutions promptly.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
Education
BSc (Hons) - Psychology
University of the West of Scotland
Paisley 2022.09 - 2026.04
SCQF Level 6 - Foundation Apprenticeship in Social Services and Healthcare (Customised Route)
Forth Valley College
Alloa 2020.08 - 2022.07
SCQF Level 6 - National Progression Award Social Services and Healthcare (Customised Route)
Forth Valley College
Alloa 2020.08 - 2022.07
Certificate of Higher Education - Psychology
Falkirk High School
Falkirk 2021.08 - 2022.04
Certificate of Higher Education - English
Falkirk High School
Falkirk 2020.08 - 2021.07
Certificate of Higher Education - History
Falkirk High School
Falkirk 2020.08 - 2021.07
Skills
- Cognitive development understanding
- Human behaviour understanding
- Therapeutic engagement
- Mental health awareness
- Multidisciplinary team collaboration
- Clear communication
- Confidentiality maintenance
- Resilience and emotional stability
- Adult mental health expertise
- Familiarity with personality disorders
- Strategic time management
- Risk Management
- Resilience and self-care
- Relationship-building
- Resilience under pressure
- Dietary planning
Certification
UK driving licence - Category B
Timeline
Care assistant (Complex & Elderly care)
Glenbervie Care Home
2024.04 - Current
BT Customer Service Advisor
Webhelp
2023.02 - 2024.02
BSc (Hons) - Psychology
University of the West of Scotland
2022.09 - 2026.04
Certificate of Higher Education - Psychology
Falkirk High School
2021.08 - 2022.04
Crew member
McDonald's
2021.07 - 2022.09
SCQF Level 6 - Foundation Apprenticeship in Social Services and Healthcare (Customised Route)
Forth Valley College
2020.08 - 2022.07
SCQF Level 6 - National Progression Award Social Services and Healthcare (Customised Route)
Forth Valley College
2020.08 - 2022.07
Certificate of Higher Education - English
Falkirk High School
2020.08 - 2021.07
Certificate of Higher Education - History
Falkirk High School
2020.08 - 2021.07