Leah Hughes
Coventry
Summary
Results-driven professional with extensive experience in property management and tenant relations. Proven ability to enhance property value and client satisfaction through effective negotiation and strategic planning. Strong communication and problem-solving skills contribute to seamless operations in fast-paced environments. Seeking to leverage leadership and operational expertise in a new industry for continued growth.
Overview
8
8
years of professional experience
Work history
Property Manager
Shortland Horne
Coventry
2023.05 - Current
- Supported clients by managing 130 properties with focus on quality service and asset protection.
- Assisted in handling end-of-tenancy checkouts by scheduling and overseeing maintenance or repairs during vacancy periods.
- Facilitated strong relationships with landlords and clients through consistent communication.
- Monitored maintenance of properties to ensure upkeep while tenanted.
- Identified and communicated maintenance issues to keep clients informed and supported.
- Kept up to date with property legislation to ensure compliance with legal requirements.
- Troubleshot various issues by offering practical and effective solutions.
- Demonstrated understanding of common maintenance problems and steps needed for resolution.
- Keeping up to date with all legal legislation, ensuring compliance.
- Organised regular meetings with property owners regarding updates or concerns related to their investments.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
Unqualified Nursery Assistant
Kids Planet Nurseries
Bubbenhall, Warwickshire
2023.02 - 2023.04
- Ensured quality childcare by following safety regulations strictly.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Promoted language development through storytelling sessions nurturing communication skills.
- Assisted in meal preparation for nourishing children properly.
- Assisted in development of educational programmes to boost children's learning engagement.
- Fostered positive relationships with parents for better understanding of child's needs.
Property Administrator
John Payne Estate Agents
Coventry, Coventry
2017.10 - 2023.02
- Perform day-to-day administrative and clerical tasks to ensure smooth office operations.
- Draft and issue tenancy agreements in compliance with current legislation.
- Prepare and serve legal notices including Section 13 and Section 21, adhering to legal protocols.
- Manage incoming maintenance calls, efficiently passing on accurate information to Property Managers.
- Coordinate with maintenance contractors for timely resolution of reported issues.
- Respond to general enquiries from tenants and clients in professional and helpful manner.
- Schedule property inspections on behalf of Property Managers.
- Conduct annual rent reviews, ensuring accuracy and legal compliance.
- Oversee Right to Rent follow-ups in line with legal obligations.
- Maintain thorough understanding of current legislation, ensuring client compliance with all legal requirements.
- Organise and schedule GSC (Gas Safety Certificate), EPC (Energy Performance Certificate), and EICR (Electrical Installation Condition Report) checks in accordance with the Housing Act.
- Provide administrative support to Property Managers, ensuring all operational needs are met efficiently.
Education
GCSEs - English
Stoke Park School
CoventrySkills
- Understanding of landlord-tenant law
- Technical property inspection
- Tenancy legislation understanding
- Client relationship building
- Conflict resolution techniques
- Cost reduction
- Effective decision making
- Building maintenance knowledge
Affiliations
- Walking
Driving Licence
Yes
Timeline
Property Manager
Shortland Horne
2023.05 - Current
Unqualified Nursery Assistant
Kids Planet Nurseries
2023.02 - 2023.04
Property Administrator
John Payne Estate Agents
2017.10 - 2023.02
GCSEs - English
Stoke Park School