Leah Gilje Fryer
Ashbourne,Derbyshire
Summary
Experienced professional in customer relationship management and office administration. Proficient in document control, procurement processes, and client account management. Skilled at managing Excel spreadsheets and ensuring deadlines are met. Aiming to utilise skills to improve operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Client Order Coordinator
CW Sellors Jewellery – Goldsmiths & Silversmiths
Ashbourne, Derbyshire
2023.10 - 2026.01
- Facilitated communication between clients and internal teams for order processing. Managed over 50 queries daily.
- Assisted in managing client orders from initiation to completion with focus on accuracy.
- Supported senior staff by efficiently handling administrative tasks.
- Identified potential issues and provided solutions to prevent disruptions.
- Helped resolve customer complaints ensuring satisfaction.
- Adapted to challenges with a positive and flexible mindset.
- Collaborated with various departments to ensure smooth order fulfilment.
- Built relationships with clients and suppliers balancing expectations.
- Demonstrated empathy and professionalism while addressing concerns.
- Maintained accurate records and updated systems reflecting purchase orders.
Assistant Manager
Pets at Home
Derby, Derbyshire
2021.01 - 2023.10
- Assisted in daily store operations including cash management, inventory control, compliance with health and safety standards, customer service, and floor leadership.
- Helped create positive and welcoming atmosphere for customers and colleagues through leading by example.
- Supported coordination with management on operational issues by proposing solutions for improved efficiency.
- Monitored sales performance regularly adjusting strategies as required. Increased sales year over year by 12%.
Sales Specialist
Paddywack
Mill Creek, Snohomish, Washington State
2015.05 - 2019.12
- Develop innovative selling strategies to enhance market share.
- Provide guidance on pet nutrition behaviour and product suitability.
- Assist with inventory management, merchandising, and cash handling.
- Participate in local rescue fundraising and community events.
- Facilitate tailored customer solutions in specialty retail environment.
- Conduct product training sessions to enhance staff knowledge and confidence.
- Contribute to positive work environment leading to high staff retention rates.
- Deliver exceptional customer service by addressing queries and managing complaints.
Contracts Administrator
Onamac Industries
Everett, Snohomish, Washington State
2015.05 - 2017.02
- Assisted in coordinating internal audits of contractual procedures to ensure compliance with regulatory standards.
- Supported interpretation of contractual obligations to improve internal awareness and adherence.
- Monitored contract renewals to prevent disruptions in service delivery.
- Aided in enhancing contract efficiency by simplifying administrative tasks.
- Kept precise records of all contractual communications and documentation.
- Helped prepare comprehensive contract briefings for senior management's review.
- Contributed to development of detailed reports on contract status to assist in strategic planning.
- Maintained company database for tracking contract developments and ensuring proper access to contract information.
- Fostered and maintained professional relationships with key stakeholders.
- Clarified complex contractual matters for stakeholders to facilitate understanding among non-technical audiences.
- Organised presentations of potential contracts for senior leadership discussions.
Education
Certificate of Higher Education - Life Sciences, Biology, Art History, Economics, Psychology
Shoreline Community College
Shoreline, Washington 2001.12 - 2003.06
A-Levels - English, College level courses in Mathematics, History, Biology, and Art
Bothell High School
Bothell, Washington 1997.09 - 2001.06
Skills
- Customer relationship management systems
- Office administration
- Document control
- Procurement processes
- Resilience under pressure
- Client account management
- Knowledge of GDPR regulations
- Excel spreadsheet mastery
- Deadline adherence
- Client relationship building
- Communication expertise
Timeline
Client Order Coordinator
CW Sellors Jewellery – Goldsmiths & Silversmiths
2023.10 - 2026.01
Assistant Manager
Pets at Home
2021.01 - 2023.10
Sales Specialist
Paddywack
2015.05 - 2019.12
Contracts Administrator
Onamac Industries
2015.05 - 2017.02
Certificate of Higher Education - Life Sciences, Biology, Art History, Economics, Psychology
Shoreline Community College
2001.12 - 2003.06
A-Levels - English, College level courses in Mathematics, History, Biology, and Art
Bothell High School
1997.09 - 2001.06