Jennifer Osei
Adum-Kumasi,Ghana
Summary
Dynamic and results-driven professional with a strong foundation in customer relationship management and social media marketing. Demonstrates exceptional multi-tasking capabilities and problem-solving skills, maintaining composure under pressure while effectively leading teams. Proficient in communication, both written and verbal, with a keen attention to detail and discretion in handling confidential information. Adept at using customer relationship management systems to enhance business correspondence and maintain office records. Career goals include leveraging leadership skills to drive successful marketing strategies and foster robust public relations.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Client Service Manager. Radio/TV
Lawson Radio and TV
Kumasi, Ashanti Region
2025.01 - Current
- Monitored team performance, leading to enhanced productivity.
- Analysed market trends for informed business strategies.
- Implemented new strategies, leading to increased efficiency in client service delivery.
- Delivered tailored advice for optimised client experiences.
- Managed client relationships to ensure customer satisfaction and loyalty.
- Ensured compliance with company policies for the maintenance of professional standards.
- Responded proactively to client feedback for better service provision.
- Streamlined workflow procedures, improving overall efficiency.
- Oversaw daily operations for efficient service delivery.
- Fostered long-term business partnerships by developing strong client relationships.
- Negotiated contracts with key clients to secure profitable business deals.
Administration
Asaase Broadcasting Company Limited
2023.01 - 2026.05
- Sending and receiving emails
- Filling documents
- Purchasing of office logistics
- Well-being of the office
- Scanning and sharing documents through Google drive
Supervisor / Marketer
Modernized Pest and Insect Control Service, (ModerPest) Kumasi
2018.01 - 2026.05
- Administrating of Records
- Generating Monthly report and sales
- Assisting the sprayers with new technologies and system of fumigating
- Ensuring that Quality Control and safety measures are complied with
Nurse (Attachment)
Asokwa Children’s Hospital, Asokwa – Kumasi
2017.01 - 2017.01
- Checking of Vital signs
- Drugs administration
- Monitoring and Maintaining patients conditions
- Maintaining records and communicating with Doctors
- Caring for Patients
- Writing of Reports
- Render Health advise to patients
- Meeting the health needs of patients
- Giving of Nebulization to children (Patients)
Nurse (Clinicals)
Aniwaah Medical & Fertility Centre, Kumasi
2015.01 - 2017.01
- Checking of Vital signs
- Drugs administration
- Monitoring and Maintaining patients conditions
- Maintaining records and communicating with Doctors
- Caring for Patients
Secretary
Westsea Management Industry Limited, Afful Nkwanta, Kumasi-Ghana
2012.01 - 2013.01
- Reporting to Manager
- Receiving In and Out letters for management
- Preparing files for meeting and Minutes
- Receiving visitors and customers
Education
Degree in Business Administration - Human Resource
Baptist University College
Kumasi, Ghana 2022.01 - 2026.05
Certificate - General Nursing
Osei Tuffour Nursing College
Emena, Kumasi, Ghana 2015.01 - 2017.01
Diploma - Business/ Office Practice
Philips Commercial Secondary School
Bantama, Kumasi, Ghana 2003.01 - 2010.01
Certificate - Office Administration
Goldlink Business Service Limited
Kumasi, Ghana 2009.06 - 2010.05
Skills
- Multi-Tasking capability
- Customer relationship management software
- Results-Driven approach
- Feedback collection and implementation
- Calm under pressure
- Communication skills
- Team building
- Leadership
- Public Relations
- Social media marketing
- Marketing
- Problem-solving
- Discretion and confidentiality
- Office equipment operation
- Attention to Detail
- Customer relationship management systems
- Recruitment oversight
- Written and verbal communication
- Maintaining office records
- Business correspondence
Certification
- Gold Link Business Service Limited
- Certificate: Office Automation
- Year: 2009-2010
- Course Offered: Telephone Operating, Photocopying and Report Binding, Computer (Word Processing), office management, Customer Case, Communication Skills, Desktop Publishing, Typesetting.
- Chirapatre Junior High School, Chirapatre-Kumasi-Ghana
- Certificate: BECE
- Year: 2003-2006
- Position Held: Compound Overseer
- Subject Passed: English Language, Integrated Science, Twi (Asante) Social Studies and Religious and Moral Education.
Languages
English
Advanced
References
References available upon request.
REFEREES
- Albert, Ewool, Project lead, 0244 443447, Patedge Solutions
- Prince John Opoku ,Former audit Manager SINPI ABA Savings & loan 0244653550
- George, Osei, 07392676531 sensorimages2003@gmail.com
INTEREST
Watching Adventures and Religious Movies, Reading, Cooking, Visiting Tourist places, Listening to Music
LEADERSHIP
Year: 2008-2010 School: Philips Commercial Secondary School, Bantama, Kumasi-Ghana Duties (Girls Prefect) Making sure student was right on time in school campus. Making sure student comport themselves on school campus. Assisting Teachers in their absence. Making sure student give Teachers maximus respect on school campus. Making sure student are given maximum punishment when misbehaved on school campus Year: 2008-2010 School: Philips Commercial Secondary School, Bantama, Kumasi-Ghana Duties (Girls Prefect) Making sure student was right on time in school campus. Making sure student comport themselves on school campus. Assisting Teachers in their absence. Making sure student give Teachers maximus respect on school campus. Making sure student are given maximum punishment when misbehaved on school campus
Timeline
Client Service Manager. Radio/TV
Lawson Radio and TV
2025.01 - Current
Administration
Asaase Broadcasting Company Limited
2023.01 - 2026.05
Degree in Business Administration - Human Resource
Baptist University College
2022.01 - 2026.05
Supervisor / Marketer
Modernized Pest and Insect Control Service, (ModerPest) Kumasi
2018.01 - 2026.05
Nurse (Attachment)
Asokwa Children’s Hospital, Asokwa – Kumasi
2017.01 - 2017.01
Certificate - General Nursing
Osei Tuffour Nursing College
2015.01 - 2017.01
Nurse (Clinicals)
Aniwaah Medical & Fertility Centre, Kumasi
2015.01 - 2017.01
Secretary
Westsea Management Industry Limited, Afful Nkwanta, Kumasi-Ghana
2012.01 - 2013.01
Certificate - Office Administration
Goldlink Business Service Limited
2009.06 - 2010.05
Diploma - Business/ Office Practice
Philips Commercial Secondary School
2003.01 - 2010.01