Victoria Shepherd-Meadowcroft

• Manage a portfolio of clients, delivering timely support and exceptional service.
• Act as primary point of contact for client enquiries, resolving platform issues efficiently.
• Coordinate onboarding processes, ensuring seamless transitions into Worknest services.
• Collaborate with internal departments (e.g. HR, Employment Law, Health & Safety, Vinci) to provide tailored solutions addressing client needs.
• Monitor client service usage of services and identifying opportunities to boost engagement, satisfaction and organic growth.
• Maintain accurate client records on CRM systems to ensure data integrity.
• Work towards KPIs focusing on client retention, satisfaction, and service quality.
• Support continuous improvement initiatives to refine processes and enhance the client journey.

• Manage stakeholder communications with internal teams and external partners, including local authorities and social services.

• Plan and co-ordinate projects and marketing initiatives to promote services.

• Supervise and train staff, ensuring high quality service delivery.

• Oversee operations of a dementia day centre, managing clients, and logistics.

• Maintain accurate client records and ensure confidentiality and compliance.

• Founded and ran a successful beauty business, building a loyal client base through marketing and relationship management.
• Managed all operational aspects including appointments, client experience, marketing, finances, and compliance.
• Development of new services to enhance business growth and client retention.

• Managed over 300 accounts across three depots, ensuring optimal throughput and profitability.
• Cultivated client relationships, negotiated price increases, and identified new business opportunities.
• Collaborated with operations and clients to enhance KPIs and customer experience.

• Assisted in global project management and cost analysis for Bosch logistics.
• Supported inter-departmental teams to achieve operational goals.
• Managed billing and resolved payment discrepancies efficiently.
• Reported on project progress consistently to stakeholders.
• Executed tasks assigned by Project Manager with precision.

• Managed supplier contract for a 3PL warehouse, ensuring proactive communication and high service standards.
• Led project for warehouse relocation, identifying operational synergies and implementing process changes.
• Monitored KPIs and SLAs, delivering performance data aligned with customer service targets.
• Contributed to budgetary control and forecasting for contracts exceeding £60 million, strengthening client relationships.

• Drove new business acquisition and developed existing renewal streams, leading a small indoor sales team to enhance customer retention.
• Utilised CRM systems to foster long-term relationships, consistently exceeding customer expectations.
• Achieved budgetary target of £5m in annual depot revenue through strategic initiatives.
• Conducted daily debriefs and led weekly review meetings with stakeholders to ensure performance alignment.
• Managed profit and loss budgets, client reviews, cash collection, and debtor days for depots.