Emma Ewart
Stanley,Co Durham
Summary
Experienced Animal Care Worker with comprehensive understanding of pet breeds and temperaments. Delivered exceptional service to animals and owners through expertise in canine nutrition and handling dogs of all sizes. Committed to enhancing well-being of dogs while ensuring peace of mind for their owners.
Overview
20
20
years of professional experience
Work history
Dog groomer
Business owner
Gateshead, Tyne and Wear
2018.06 - Current
- Provided comprehensive dog grooming for increased repeat clientele.
- Handled difficult or anxious dogs with patience and professionalism; promoted a positive environment.
- Assessed dog behaviour prior to grooming, reducing stress levels in animals.
- Maintained a calm environment during groomings; ensured less stressful experiences for dogs.
- Administered flea and tick treatments, resulting in healthier pets.
- Tailored services according to dog's age, health condition-resulted in tailored care.
- Educated pet owners on home grooming techniques, fostering trust relationships.
- Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets.
- Resolved customer queries for enhanced service experience.
- Developed client relationships through careful listening and effective question response.
- Improved salon efficiency through effective time management skills.
- Supported colleagues during busy periods; fostered teamwork within the salon.
- Managed inventory of grooming supplies, ensuring uninterrupted service provision.
- Promoted business growth with high-quality pet styling services.
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
- Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets.
Dog grooming manager and trainer
Pets at home
Newcastle upon Tyne
2010.06 - 2016.06
- Designed and implemented training to further develop staff based on business goals.
- Facilitated staff training, resulting in better customer service.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Delegated tasks efficiently to maximise productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Enforced safety regulations to reduce workplace accidents.
- Monitored health and safety measures for guaranteed compliance.
- Delivered high-quality products to increase customer satisfaction.
- Managed team dynamics by implementing conflict resolution strategies.
- Analysed market trends to inform strategic decision-making processes.
- Developed accurate sales forecasts for improved strategic planning.
- Maintained inventory control, reduced stock shortages.
Education
Level 3 - Dog grooming
City and guilds
Newcastle upon Tyne 2018.04 -
Skills
- Clipper operation
- Scissoring techniques
- Precision grooming
- De-matting techniques
- De-shedding tools use
- Nail clipping
- Ear cleaning
- Dog eye care
- Bathing expertise
- Coat trimming proficiency
- Grooming styles knowledge
- Canine anatomy knowledge
- Canine health
- Breed knowledge
- Restraint techniques
- Professional consultation
- Animal comfort respect
- Animal care
- Protective equipment
Timeline
Dog groomer
Business owner
2018.06 - Current
Level 3 - Dog grooming
City and guilds
2018.04 -
Dog grooming manager and trainer
Pets at home
2010.06 - 2016.06